The Assistant Operations Manager position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible to assist in providing leadership, guidance and support to the front desk team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. The role will at times also assist in all areas of the hotel to include Housekeeping, Engineering, Banquets, and Food & Beverage. S/he will work with the team to ensure guest satisfaction and optimum performance. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for CoralTree and Hyatt. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for the hotel.

Reports any needed repair immediately to Engineering using correct procedures. Ensures proper bookkeeping and hotel policies are followed. Responsible for daily reports and manager log book entries. Supports team with staff duties as necessary. Maintains a safe and pleasant work environment. Assists the Managers with preparing and monitoring budget of expenditures and projected incomes.

Flexibility. This is a demanding business and we look for flexibility with work days and hours, but its also a lot of fun! Experience. Previous experience passionately providing service to others. Excellent people skills needed. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate to any guest or associate.

• Assist with the day to day supervision of the front office operations and at time other hotel operations departments
• Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Champion, promote and successfully track departmental and organizational initiatives e.g. upsell programs, etc.
• Ensure front desk agents properly complete required checklist items at the end of each shift
• Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, etc.)
• Instills a calm, organized approach when interacting in stressful situations
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Ensure that sufficient staffing is present to meet the daily business demands
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
• Assist management to recruit, hire, train, and successfully support and manage the talent of all new and existing team members.
• Assist management to train and successfully support and manage the talent of all new and existing team members

• Minimum of one year supervisory experience in a high volume setting preferred
• Previous hospitality experience in a Four Diamond quality organization preferred
• Previous experience with Windows, Office, and property management systems highly desirable
• Must be able to understand, speak, read, and write in the basic English language
• Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
• Demonstrate ability to compute basic arithmetic
• Must be available to work, varied shifts and flexible schedules

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

• While performing the duties of this job, the team member is regularly required to walk, and stand, 8 hours per day.
• The team member may be asked to use hands and arms to reach, carry, pull, and lift up to 25 lbs.