Description
Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city.
Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.
Purpose of the Position : Greeting and escorting guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.
At the Hyatt Regency Coralville , we offer the following benefits & perks, including, but not limited to :
Competitive and robust Compensation Package
Matching 401k & Profit Sharing Options
Insurance benefits after 30 days of full-time employment
Flexible schedule and emphasis on work / life balance
Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties
Free Marcus Theaters movie tickets
Free & Discounted Meals / Starbucks
Free Parking
As our Restaurant Host or Hostess , you would :
Ensure even distribution of tables for each server.
- Politely take guests to table, hand them menus, wine list, and inform them who their server will be, inform them of specials and leave with a courteous greeting.
- Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
- Assists wait staff and bus staff as needed.
- Assist with all to-go orders.
- Participate in setting up of dining room and buffets.
- Act as a cashier for Dining Room.
- Process cash / checks payments.
- Answer phones and maintain voicemail.
- Responsible for coat check.
- Thank all guests graciously and invite them to return.
- Assist with banquet event orders for private functions.
- Maintain restroom facilities at beginning and throughout shift.
- Sweep outdoor steps and vacuum carpets.
- Brush away cobwebs and insects at front door.
- Maintain cleanliness, sanitation, and personal hygiene.
- Perform other duties as assigned.
We are looking for our next amazing associate, who will have :
- Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
- Ability to remember, recite, and promote a variety of menu items.
- Ability to move through a crowded room to seat guests.
- Relay important reservation requests to servers.
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- No prior experience required. Prior hospitality experience preferred.
- Ability to multi-task and self-motivate during slow periods.
- Ability to work POS system.
- Computerized Reservation System handling.
- Ability to multi-task and self-motivate during slow periods.
- Flexible schedule preferred.
- Good speaking voice and ability to maintain composure during stressful situations.
- Ability to interact with adults and children in a professional manner.
- Cash handling experience preferred.
- Ability to direct guests to events throughout the hotel.
- Maintain a clean environment and ensure area is always organized.
- Clean all menus before, during and after shift.
We will verify through E-Verify the identity and employment eligibility of all persons hired.
Marcus Hotels & Resorts is an Equal Opportunity Employer.
Last updated : 2024-05-06