The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic individual to join our Global Hotel Technology Onboarding – Americas team where you’ll join a team of five field professionals who love what they do. In this role, you will be collaborating closely with the broader organization and vendors supporting our opening and transitioning hotel teams where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedules

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

Responsibilities include the precise configuration and effective training of systems and operational practices within scope of the GHT Onboarding team (Hyatt’s central systems) at Hotel Openings, Acquisitions and supporting properties through transitions (approximately 20 projects a year).

The Specialist will be required to interact with the hotel team, vendors, and regional teams seamlessly to successfully communicate policies, brand standards, accounting, and rooms practices.

In doing so they will ensure the successful implementation of Hyatt’s technology footprint and onboarding of Hyatt’s new colleagues.

The position will require coordination of multiple projects and priorities at the same time. Interaction and communication with the Onboarding Manager, other departments within Corporate, our hotels and vendors will be critical.

• Organizing and facilitating the configuration, training and go live phases of a hotel opening or acquisition project. This is done through coordination between hotel teams, vendors and regional teams while accessing various systems to validate setup.
• Conduct training classes related to systems and topics within GHTO’s scope as needed during hotel onboarding. Must be able to conduct training sessions in person and virtually.
• Assist with the development of training materials for use by the GHTO team, the hotels and our vendors. Training materials include slide decks, trainers’ notes, and videos.
• Maintain a relationship with Hyatt’s vendors across the Americas (~5 different vendors/offices) that implement and train the systems installed at new Hyatt hotels. This is done through regular meetings with vendor counterparts during the course of each project to discuss project needs.
• Responsible for handling multiple projects in varied stages of planning.

Experience Required:

• Hotel Supervisory Experience in Operations (2 years)
• Experience managing multiple initiatives (1 years)
• In depth knowledge of core property management systems (PMS, CRS, Sales & Revenue)
• Experience in conducting classroom and virtual training (1 years)

Experience Preferred:

• College degree preferred or equivalent work experience with major hotel management company.
• Experience with Hyatt systems, Reserve, Opera PMS, Colleague Advantage, HyGeo, Envision, Prio, World of Hyatt app
• Experience with varied Guest Service Systems
• Moderate experience with Microsoft Office

Additional Comments and Requirements:

• Ability to work closely with multiple business units, understanding the varied priorities
• Must be a self-starter and comfortable working independently, working with others remotely and with different cultures
• Excellent written and verbal communication skills are required as planning is done remotely
• Occasional travel to support project needs. Approximately 30% of time.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.