Job Summary

Assist Director of Sales, Sales Managers, and Catering Manager in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team, as well as light selling duties to small groups and functions. The incumbent may also perform light selling duties to small groups and functions as directed by the Director of Sales.

Responsibilities

QUALIFICATIONS:

• High School diploma or equivalent is required, with College coursework in a related field preferred. Experience in a hotel or a related field is also preferred. Ability to type 55 wpm. 
• Proficient with Microsoft operating Systems, OnQ, and Sales Pro Enterprise.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations. • Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

JOB RESPONSIBILITIES:

• Approaches all encounters with guests and Associates in an attentive, friendly, courteous, and service-oriented manner.
• Maintains regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demands.
• Maintains high standards of personal appearance and grooming, which include compliance with the Aimbridge Hospitality dress code and wearing a name tag when working (per brand standards).
• Complies at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintains Sales files in an organized fashion and as per specified standards.
• Maintains Accounts Coverage Program as applicable.
• Demonstrates awareness of established goals for each department and the role played in Sales process to achieve and/or exceed these goals.
• Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately, timely, and in a professional manner.
• Types sales contracts, BEO’s, correspondence, reports, forms, directs mail pieces, etc., as needed by the sales team.
• Maintains lead log and lead statistics to be used for strategic outbound sales.
• Maintains Sales system (i.e., Delphi SalesPro, etc.) docs and ensures consistent, accurate, and working properly.
• Assists managers on creative projects including proposals, direct mail pieces, invitations, special events, etc.
• Maintains timely and effective paper flow and communication within department and to other departments.
• Maintains flow of sales contracts through proper distribution to client team and to appropriate dept. head.
• Quotes prices for meeting inquiries and works with respective Sales leadership at the property (i.e., DOS, Catering Manager) to handle small groups of fewer than 10 rooms and small meetings of fewer than 10 people.
• Works with Sales leadership to detail upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
• Distributes BEO’s, Changes, Rooming Lists, Signed Contracts, Revisions, etc., to appropriate departments as it relates to meetings and groups.
• Assists guests and clients with small changes, requests, etc., and completes needed paperwork for Manager.
• Conducts site inspections for the department as needed.
• Enters group pickup in sales pro daily and enters preferred production in sales pro monthly.
• Maintains a constant paper flow of thank-you letters for groups/functions and distributes accordingly to departments and maintains in files.
• Monitors/Orders office supplies and sales collateral to ensure we are properly stocked at all times with full packets, collateral, supplies, and promotional items. Calls clients for guarantee numbers for functions 72 hours prior, creates/closes house accounts, and completes AV orders.
• Organizes in-house deliveries, amenities, welcome letters, transportation schedules, etc., as needed.
• Attends Sales Meetings and takes minutes, types, and distributes accordingly.
• Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by the entire management staff.
• Familiar with all Aimbridge Hospitality sales policies and house rules.
• Ensures Associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow Associates.
• Any other duties as assigned by DOS specific to respective property.

Property Details

Hyatt Centric Downtown Sacramento sits among entertainment venues, shopping, and dining options that speak to the area’s moniker as the “farm-to-fork” capital. Historical attractions with ties to the California Gold Rush/Transcontinental Railroad are within walking distance of the hotel. Whether you’re strolling under a canopy of trees from museum to museum or catching an event at the Golden 1 Center, there’s plenty to explore steps from our front door.

From the eclectic, fun fare at The 7th Street Standard, to sweeping views of downtown Sacramento from the Clayton Club rooftop, our onsite dining options boast West Coast culinary fare and inspired cocktails, perfect for indulging.

7TH STREET STANDARD Find eclectic, fun, and unique West Coast-inspired fare at The 7th Street Standard, boasting savvy menu items designed to please your culinary palate. The restaurant offers brunch and dinner all within a warm and inviting atmosphere, and will have you coming back for more with their extensive wine list, specialty cocktails, and local brews.

CLAYTON CLUB Discover sweeping views of nearby neighborhoods and downtown Sacramento from this amazing rooftop restaurant and bar while you nosh on light bites and sharables, sip crafted cocktails, and nod along to the live jazz featured on certain nights.

PRIVATE DINING Take your private events to new heights in our private dining spaces. Impeccably detailed in décor and service, these spaces are the perfect backdrop for your next corporate meeting, social event or private party. 7th Street Standard features a separate private dining space, and our rooftop bar Clayton Club is available for buyouts.

EVENT SPACE Plan your next meeting, conference, or celebration with our team at Hyatt Centric Downtown Sacramento. With flexible space from a 1,700 square foot ballroom to a private dining room to a rooftop lounge, we have the ideal venue for your next event. We also offer creative catering services, as well as an experienced staff to help you with all the details. This downtown Sacramento hotel surrounded by fine dining, shopping, and a lively nightlife scene offers the best special event options for you.

DOWNTOWN SACRAMENTO With so many things to do and see just outside our front door, Hyatt Centric Sacramento is the perfect home base for your stay in downtown. The Golden 1 Center, home to the Sacramento Kings and numerous live entertainment events, is a short one-minute walk from the property. Other notable neighbors include the Stanford Mansion, the California Museum, Old Sacramento Waterfront, Crocker Art Museum, Downtown Commons and much more.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Compensation Min

Compensation Mid

Compensation Max