Job Details
Job Location
Huston-Tillotson University - AUSTIN, TX
Salary Range
$40,000.00 - $45,000.00 Salary/year
Description
The Default Prevention / Financial Literacy Coordinator reports directly to the Director of Financial Aid and works closely with all staff in the Financial Aid Office to ensure that loans are processed in a timely manner.
Responsibilities:

• Primary responsibility is to contact former students (graduates and withdrawals) who are delinquent on federal student loans (FFELP and Direct), and counsel them on making payments to bring account current and/or assisting them with deferment and forbearance forms in an effort to prevent defaults
• Perform early / late default intervention initiatives and provide financial literacy instruction throughout the various stages of the students lifecycle. Initiatives include coordinating financial literacy, FAFSA, and scholarship workshops
• Facilitate constant and ongoing efforts for minimizing delinquency and default on student loans by following up with letters, emails, and phone calls to former students. Must work late two days per week to call students after hours who are delinquent and close to default on loans
• Facilitate entrance and exit counseling session via internet based tools and in-person and group sessions
• Ensure that all borrowers receive current information regarding their student loans upon request
• Initiate contact with former students (graduates and withdrawals) regarding their federal student loan status through mail, email, text messaging and phone calls. Topics of discussion will include grace periods, repayment responsibilities, payment plans, etc.
• Collaborate with the University Registrar on updating school records when new information is received and reports the new information to the borrowers lenders(s)
• Follow-up with students who are delinquent on students loans through web, mail, and / or phone campaigns to discuss payment options
• Assist Director of Financial Aid with compiling data for future grant writing initiatives and internal / external reporting
• Certify loans for current borrowers utilizing Jenzabar CX, and monitor posting of the loans to the students accounts
• Mail loan disbursement notifications to current student loan borrowers
• Maintain database of student loans borrowers who have opted in to receive text messages from the Financial Aid Office
• Update FAMS (Financial Aid Management System) for students who completed Entrance , Exit Counseling and Financial Literacy sessions
• Maintain accurate records of students served and outcomes
• Serve on the HT Persistence Committee
• Assist Director of Financial Aid with other assignments and projects as needed.

Qualifications
Qualifications:
Bachelors degree or higher from a regionally accredited college or university
Strong understanding of federal (FFELP and Direct) student loans
Prior experience in default prevention, preferably in a college or university setting
Prior experience in collections, preferably in a college or university setting
Highly detailed and organized
Ability to complete assignments in a timely manner
Excellent communication and interpersonal skills with a focus on customer service
Microsoft Office proficiency- Word, Excel, PowerPoint, Access, Outlook
Proven business analysis and project management skills on complex information technology systems
Occasional training and study required
Commitment to the Vision and Mission of the University.