Job Title: Front Desk Team Member

Department: Recreation

Classification: Part-time

Salary: $14.00-$16.00

IMRF Position: No

Directly Reports To: Customer Service and Rental Supervisor

DESCRIPTION

Front Desk Team Member is responsible for providing exceptional customer service to visitors and patrons of the park district to ensure visitors have a positive experience.

JOB REQUIREMENTS

1. Basic computer skills
2. Ability to communicate clearly, both verbally and written
3. Outstanding organizational skills
4. Must be able to multi-task

ESSENTIAL FUNCTIONS

1. Greeting and welcoming visitors to the park district, and answering any questions they may have regarding park district programs, facilities, and activities.
2. Providing information to visitors about park district policies and procedures, including rules and regulations, fees and charges, and program registration procedures.
3. Register customers for programs using RecTrac software.
4. Process payments accurately via cash, checks, credit cards.
5. Balance daily work, handle cash according to procedures.
6. Answer email, walk-in and phone inquiries for customers, coaches, staff, and public.
7. Handling customer inquiries, complaints, and issues in a professional and courteous manner, and escalating more complex issues to higher-level staff members as necessary.
8. Assisting with general administrative tasks, such as filing, data entry, and document preparation, as needed.
9. Maintains files and records.
10. Membership passes-register, take pictures, issue cards.
11. Coordinate incoming and outgoing mail and packages.
12. Track program changes to inform the public.
13. Report any unsafe conditions.
14. Assist other departments as needed.
15. Monitor current weather conditions and activate appropriate alerts.
16. Attend staff meetings and trainings as required.

MARGINAL FUNCTIONS/RESPONSIBILITIES

1. Other duties as assigned.

ESSENTIAL MENTAL/PHYSICAL REQUIREMENTS

1. While performing this job, the employee is required to speak and listen, stand, walk and use hands, sit, and stoop or kneel, bend and lift and/or move up to 30 pounds.
2. Specific vision requirements include, distance, color vision, peripheral and depth perception and ability to adjust focus.
3. Employee must be able to follow supervisor direction with safe follow through and exercise good judgment and safety awareness. Reasonable accommodations may be made to enable individuals with disabilities.

SAFETY AND FACILITY REQUIREMENTS

1. Assure a safe and hazard free environment by inspecting and taking the necessary action to correct and safeguard against potential problems and/or accidents.
2. Must comply with all safety policies and procedures now in effect or adopted in the future.
3. Employee must be able to follow directions with safe follow through and exercises good judgment and safety awareness.
4. Employee will use all required PPE.
5. All unsafe conditions are to be reported to your supervisor immediately.