Position Summary:

To deliver exceptional HVAC service maintenance on residential heating and air conditioning systems. 

Job Responsibilities:

• Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
• Perform all HVAC repairs and replacements to applicable codes.
• Complete all required documentation on services and collect, record and deliver fees to designated office administration.
• Facilitate order for all parts required for appointments and ensure preparedness for the day of service. 
• Submit purchase orders to dispatch or other designated purchasing team administrators.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Keep vehicle clean and in safe working order and ensure vehicle is stocked and accurately inventoried. 
• Effectively communicate with the customer regarding questions, concerns and problems.
• Inform a manager if the customer does not have HVAC service before leaving the call.
• Invoice with cost for services performed.
• Maintain a courteous demeanor with customers and associates at all times.
• Participate in company sponsored training classes.

Knowledge, Skills and Abilities:

• Have a minimum of 2 to 5 years of verifiable work experience in the HVAC industry.
• Knowledge of the fundamental operational functionality of residential air conditioning, heating, and ventilation equipment.
• Able to troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment. 
• Possess good analytical skills and attention to detail.
• Must be highly organized with good attention to detail and follow through.
• Excellent customer service skills with desire to exceed customer expectations.
• Function in a team environment.
• Must be able to use a computer tablet, smart phone and read a map or follow GPS.
• Valid driver’s license, and approved to drive by Company’s insurance carrier.

Education/Certification Requirements:

• EPA Certified. 
• A High School diploma or general education degree (GED) required.
• NATE Certification preferred.
• HVAC certification or Diploma preferred.

Working Conditions:

• Work in indoor/outdoor elements with extreme variation in temperatures.
• Climbing, heavy lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching.

Physical Requirements:

• Ability to work in tight spaces such as attics and/or crawlspaces.
• Ability to lift 50 pounds, to push, pull, carry or maneuver heavier items.
• Occasionally work from heights 15 feet or higher above ground.
• Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception. 
• Willing to work hours outside of normal work schedule, if needed.
• Must be able to pass a drug screening test