Director of Branch Operations – Atlanta, GA 

Job Summary: 

The Director of Branch Operations will be responsible for driving operational improvements and ensuring the efficient functioning of branch-level operations. Key responsibilities include developing and executing continuous improvement initiatives, adhering to company values, collaborating with cross-functional teams to achieve objectives, implementing quality assurance measures, optimizing resource allocation, providing guidance to department managers, and identifying opportunities for productivity enhancement and cost reduction. 

Essential Functions:

This person will develop and drive operational improvements at the branch level.

• Create and execute specific or unified continuous improvement efforts to address “burning issues” at branches under (or within) tight timeframes.
• Adhere to company values and administer in all activities.
• Partner with Finance, HR, Safety, and Sales to deliver company budgets and objectives.
• Quality assurance: Implement and monitor quality control processes to ensure that recycling and plumbing work meets or exceeds industry standards and client expectations. 
• Resource Management: Optimize resource allocation, including personnel, equipment, and materials, to maximize project efficiency and profitability. 
• Directs and monitors department managers in the accomplishment of goals consistent with established policies and safety procedures. 
• Identifies, recommends, and implements changes to improve productivity and reduce cost among various business and operating units. 
• Ensure clean, organized, independent profitable operations at each branch by December 31, 2024. 

Success: 

• “Branch Playbook” – guide to operating successful branch; able to replicate in new location 
• Training matrix for technician advancement 
• Fully implemented inventory management system 
• Fleet maintenance program 
• Improved Revenue/paid hour, Cost/paid hour, GP 
• Reduced customer churn from operational failures 

Leadership Style and Traits: 

• Demonstrated understanding of environmental policies and procedures relevant to the plumbing and liquid waste management industry.
• Proven leadership skills with a track record of managing cross-functional teams and driving operational excellence.
• Strong problem-solving abilities with a focus on addressing highest priority issues and implementing effective solutions.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Proficiency in budget management, resource allocation, and performance monitoring.
• Strategic mindset with the ability to develop and execute operational plans that align with organizational skills.
• Direct
• Quick problem solver 
• Data oriented 
• Strong intuition 
• Gritty 
• Strong follow-through and commitment