Surroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

infrequently

Kneeling and/or Squatting

infrequently

Lifting

10 lbs to 25 lbs

infrequently

Reaching and/or lifting overhead

infrequently

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

infrequently

Pushing and Pulling

infrequently

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Works with the Dealer Principal to makes proposals and or changes to the operating plan and associated budgets.

Holds department managers responsible for instituted monthly and annual objective and financial goals.

Makes sure that departments hold to budgeted revenue and expense objectives.

Authorizes all major departmental expenditures.

Maintain records, controls and requests reports from others within dealership to assess dealership performance.

Creates and facilitates the operating procedures and policies for dealership.

Balances the expectations and demands of customers, employees, suppliers, owners, and community.

Offers coordination and focus for all areas of dealership operation.

Handles customer complaints sensibly, showing empathy and a constructive attitude.

Addresses customers in a friendly and courteous manner.