The Humane Society of Harrisburg Area is now accepting resumes for assertive, organized individuals with experience in the veterinary field. The position requires a working knowledge of veterinary terms, equipment and techniques, and management of a small yet passionate group of individuals.

The Veterinary Receptionist supports the operations of the Veterinary Resource Center (VRC) by performing duties such as, but not limited to, answering phones, returning calls and voicemails, managing emails, scheduling appointments, scanning, and filing documents, processing payments, and other clerical tasks as needed.

The applicant should be capable of communicating in a professional and effective manner with the leaders of other departments within our organization, as well as veterinary professionals within the community, to collaboratively provide optimal care to the residents.

At least two years of experience in the veterinary field or medical clinic. Management experience and animal shelter experience is preferred but not necessary.

Functions/Duties:

1. Treats animals humanely, with love and concern both on and off the job and transmits these values to others.

2. Checks the voice mailbox for extension 111 and thoroughly records all message information on the shared Voicemail Log.

3. Returns calls from the Voicemail Log.

4. Checks and responds to all VRC email inquiries (VetResources@humanesocietyhbg.org).

5. Schedules appointments and surgeries for the VRC in the Neo software program.

6. Sends confirmation and reminder emails to clients; sends appointment reminder texts for all upcoming appointments.

7. Maintains a high level of communication with other VRC team staff (VRC Veterinarian, technicians, assistants) regarding phone and email communications involving potential urgent medical situations/appointments.

8. Performs curbside duties as needed to support VRC operations.

9. Prepares receipts and processes payments, including deposits for scheduled appointments.

10. Reconciles a daily report of all VRC and S/N Clinic financial transactions ensuring all cash and credit card payments are accounted for.

11. Scans client and patient documents and forms into Neo as needed.

12. Embraces a positive attitude at work and is willing to work toward and contribute to team success.

13. Approaches all interactions with coworkers, volunteers, and clients with compassion and respect.

14. Subscribes to and exemplifies the values as defined within HSHA’s culture statement (Respect, Teamwork, Effective Communication, and Grace).

15. Assists with other receptionist and clerical duties as needed to support HSHA’s Veterinary Department.

Job Type: Full-time

Pay: $14.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person