Become a part of our caring community and help us put health first

Work Schedule: Full-time/40 Hours

Position Type: On-site

Work Location: Greensboro, NC Branch

This is not a remote or work-from-home position.

The Branch Director for Greensboro, NC is accountable for managing the day-to-day branch operations to ensure the following: operational efficiencies, quality of patient care, regulatory compliance, support of business development & patient base growth, achievement of key performance indicators, and people management/development. The Branch Director supervises the branch/clinical staff. Direct responsibility of ensuring the branch meets applicable Federal, State, and local laws regarding the certification and licensure process at all times. Responsible for long-range planning, fiscal viability, and quality of care provided by the branch. Recruits, interviews, and hires staff and monitors quality care and organizational performance. Assist other disciplines in coordinating activities when necessary, assuming responsibility for continuity, appropriateness, and quality of services delivered.

Essential Functions:

• Develops, plans, implements, analyzes and organizes operations for the Branch.

• Responsible for the delivery of care for all patients served by the Branch by providing supervision and support to the Clinical Manager(s).

• Exercise considerable latitude in determining objectives, workflow, and approaches towards branch operations and patient care.

• Ensure that all workflows, programs, policies, procedures, and practices are in alignment with all local, state, and federal guidelines to maintain the highest quality of care.

• Works in conjunction with the Area Director of Operations or the AVP of Operations and Finance Department to establish Branch’s revenue and budget goals.

• Partners with Sales counterparts to ensure continued branch growth by expanding new and existing client base. Performs ongoing assessments of market trends and competitive landscape in support of growth strategy and provides oversight of service delivery execution. Participates in sales and marketing initiatives.

• Recognizes the clinical leadership and provides support and supervision to the Clinical Manager(s) to promote more effective performance and delivery of quality home care services.

• Maintains office operations in an efficient, productive, effective, and organized manner, which provides a safe working environment for employees, meeting local ordinances and fire and safety regulations in compliance with the company policies.

• Conducts continuous quality improvement quarterly committee meetings, reviews all patient satisfaction data, and follows up on negative patient satisfaction surveys and follow-up visits with referral sources.

• Communicate with the Area Director of Operations or the AVP of Operations for direction, problem-solving, and implementation of programs and protocols.

• Embodies a growth mindset and demonstrates resilience, adaptability, and passion for learning in all aspects of the role.

Use your skills to make an impact

Required Experience/Skills:

• Active, unrestricted RN License for the state of North Carolina.
• Minimum of 2 years of healthcare operations management/people leadership experience, preferably within Home Health or Hospice.
• Fiscal management experience, required. Current or recent experience managing a minimum of 10M in healthcare revenue, required.
• Outstanding leadership skills with demonstrated experience motivating, educating, supervising, and supporting staff and developing a cohesive team.
• Experienced with quality improvement monitoring and reporting tools and methods.
• Knowledge of business management, governmental regulations, and accreditation standards.
• Excellent verbal and written communication skills.
• Must be proficient with Microsoft Word and Excel.
• Must possess a valid state driver’s license, reliable transportation, and automobile liability insurance.

Additional Information

• Experience leading large clinicals teams (50 employees, both on-site and off-site), required.
• Experience with Homecare Homebase (HCHB) software and OASIS, highly preferred.
• Experience with CMS/Medicare regulations and accreditation standards, highly preferred.
• CMS PDGM billing experience, highly preferred.
• Strong clinical background in home care operations and quality assurance, highly preferred.
• Working experience in a growth market, highly preferred.
• Experience supporting home care program initiatives around cardio, ortho, wound care, and therapy, highly preferred.
• Normal Hours of Operation: M-F / 8a-5p (ET)
• Branch Size: Large (servicing 4 counties)
• Bonus Eligible: Yes, annual incentive eligible.

Scheduled Weekly Hours

40

About usAbout CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.