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The Commonwealth of Massachusetts Executive Branch is one of the state's largest employers with over 42,000 employees that span 11 secretariats and over 70 agencies. From Accountants to X-ray technicians, with hundreds of titles in between, we are one employer with many career opportunities. The Commonwealth is looking for leaders, thinkers, creators, and innovators. We are a diverse workforce that reflects the diverse population that we serve.
The mission of the Human Resources Division (HRD) is to attract, develop and retain a high performing workforce to ensure the delivery of constituent services across the Commonwealth.
GENERAL DUTIES AND RESPONSIBILITIES
The MassHR Employee Service Center is a customer service driven organization which provides a single point of contact for HR services within the Commonwealth. Current service offerings include assistance with Employee Self-Service, including Self-Service Time and Attendance (SSTA), employee pay and profile inquiry management, and transaction processing, MassCareers support, assistance with the Performance and Career Enhancement system, MyPath, for Mass Achieve, MassPerform and Employee Performance Review System (EPRS), Tuition Remission processing, Public Service Loan Forgiveness (PSLF) and Extended Illness Leave Bank (EILB) open enrollment processing.
The MassHR Employee Service Center (ESC), Supervisor is responsible for managing the day-to-day functions of the ESC MassCareers, Contact Center and/or Processing team, review and monitor progress and performance of staff activities to maintain and enhance customer relationships and meet organizational and operational objectives.
SUPERVISION RECEIVED
DIRECT REPORTING STAFF
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES
Customer Service
Time & Attendance Processes, Policies & Procedures
Human Resources Systems & Technologies
QUALIFICATIONS REQUIRED AT HIRE (List knowledge, skills, abilities)
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
Full Time
$105k-130k (estimate)
03/27/2024
04/05/2024
hrd.mass.gov
Charlestown, MA
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