Description

Job Summary:

Human-I-T seeks an engaging and resourceful Community Outreach Manager to spearhead expansion of our Digital Navigation services. This role focuses on building sustainable, scalable partnerships with various community stakeholders to facilitate digital inclusion. The ideal candidate will be adept in sales and customer relationship management, with a passion for social impact and digital empowerment.

This role is ideal for anyone passionate about creating significant social impact through digital technology. The Community Outreach Manager will play a key role in ensuring that more communities have access to the tools they need to succeed in the digital age, driving broad and lasting effects across the country.

Duties & Responsibilities:

• Outreach and Promotion:

  • Promote Human-I-T's technology and connectivity programs at resource fairs, community events, and through direct outreach

  • Engage a broad audience to raise awareness about available services, particularly focusing on underserved communities

• Partnership Development:

  • Establish and cultivate long-term, scalable partnerships with community-based organizations, schools, libraries, housing authorities, civic organizations, charities, and social service providers

  • Strategize and implement initiatives to empower other nonprofit organizations by providing necessary technology and digital resources

  • Expand the reach and impact of our Digital Navigation services through effective relationship management and network building

• Client Interaction and Engagement:

  • Conduct pre-qualification screenings with potential clients to determine eligibility for subsidized programs such as free or reduced-cost devices and low-cost monthly internet

  • Maintain ongoing communication with partners and clients, ensuring they have access to the resources needed to achieve their digital literacy and access goals

• Strategic Planning and Execution:

  • Develop and execute plans to increase the reach and effectiveness of program offerings, focusing on impactful and measurable outcomes

  • Use CRM tools like HubSpot to track interactions, manage relationships, and analyze the success of outreach efforts

Qualifications

Required Skills and Qualifications:

• Proven experience in sales, customer relationship management, or a related field, with a focus on community service or nonprofit work.

• Excellent communication and interpersonal skills, capable of engaging with a diverse range of stakeholders.

• Proficiency in CRM software, particularly HubSpot, to efficiently manage and scale partner relationships.

• Strong organizational skills with the ability to manage multiple projects simultaneously and meet strategic goals.

• Passionate about leveraging technology for social good and knowledgeable about the challenges faced by underserved communities