Hughes & Coleman Law Firm (H&C) is a growing plaintiff firm practicing personal injury law. Founded in Bowling Green, Kentucky, H&C has Kentucky offices in Louisville, Elizabethtown, and Lexington as well as in Tennessee; Nashville, Clarksville, Murfreesboro, Columbia, and Gallatin. The Firm currently employs approximately 160 team members. The Hughes & Coleman culture is proudly molded around exceeding the expectations of the Firm’s clients through extraordinary service.

Summary

The Bilingual Intake Specialist often provides the first impression of the Firm to potential clients and plays a vital role in providing our clients with excellent service by completing free consultations and gathering information pertinent to their potential cases, as well as meeting with clients as necessary.

Essential Functions

• Able to meet with in person and on the phone to translate for Spanish and English speaking clients.
• Follows practices and processes that comply with appropriate laws and regulations, meets the company standards, and serves the needs of our clients
• Demonstrates a commitment to continuous improvement
• Complies with company policies and procedures
• Accepts incoming phone calls
• Makes outgoing phone calls
• Communicates electronically; via email and text
• Enters data
• Schedules appointments
• Meets with clients, as necessary
• Scans and attaches documents electronically
• Performs other duties within the Team Member’s training and skill set, as directed by the Core Leader

Competencies

• Fluent in Spanish and English
• Displays a true passion for client and community service
• Ability to accurately type a minimum of 50 words per minute
• Ability to professionally multitask and meet multiple deadlines simultaneously
• Outgoing with a high level of customer service skills
• Displays an eagerness to learn each and every day
• Desires accuracy and takes pride in work
• Respectful of clients and coworkers, provides a trustworthy source for both
• Reliable and dependable in performing job-related tasks
• Finishes assigned projects, meets deadlines and appointments
• Enjoys working in a fast-paced environment
• Strong attention to detail and accuracy

Leadership or Supervisory Responsibilities

• No direct supervision responsibilities

Physical Demands, Work Environment and Other Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times, i.e. lifting reams of paper

Our Team Members

• Represent the firm well in appearance, attitude, and enthusiasm
• Ask for referrals and elicit positive online reviews
• Protect the confidentiality of a client
• Are always prepared for meetings and visits, our client’s time is valuable
• Return calls our next business day
• Treat clients, vendors, as well as each other, courteously, respectfully and professionally at all times
• A potential client can always meet with an attorney if they have questions
• Smile and greet everyone

Equal Employment Opportunity

At Hughes & Coleman, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our Team Members, our products, and our community. The Firm is proud to be an equal opportunity workplace.

Other Duties

The above statements are intended to describe the general nature and level of work being performed by Team Members assigned to this job, with or without reasonable accommodation. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions. Team Members are expected to maintain regular and consistent attendance and comply with the company’s policies and procedures as a condition of employment.