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If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you! Our Customer Service Advisors are responsible for building strong customer relationship and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up-sell services by emphasizing value, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
Previous automotive service experience is a plus, but NOT a requirement.
Who We Are
At Hugh White Chevy Buick Lancaster, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hugh White Chevy Buick Lancaster is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.
Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!
What We Offer
Medical, Dental, and Vision Insurance
Life Insurance
401(k) Savings Plan with 4% Employer Match
Paid Vacation
6 Company Holidays
Continuing education and training paid by dealership
Ongoing Professional Development
Employee Discounts
Closed on Sunday
Legacy Company (over 100 years in business)
Employee Pot-Lucks, Luncheons, and Team Activities
Tight-Knit and Inclusive Culture
Internal Career Progression and Promotions
Custom and Competitive Wage Plans
Long-Term Job Security
Responsibilities
Listen carefully to customer descriptions and relay to technician who will then assess the vehicle to determine the best repair plan
Answer detailed questions about services performed and price information
Provide updates to customers as their work is completed
Qualifications
ADP/CDK Experience preferred, but not required
Previous dealership experience preferred, but not required
Customer minded attitude
Eye for detail
Excellent customer service skills and basic computer competencies
Positive, friendly attitude, along with an eagerness to improve
Enjoy working in a dynamic environment
Teammate with ability to collaborate with others effectively
Ability to learn new technology
Valid driver's license and clean driving record
Willing to submit to pre-employment drug screen and background check
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Full Time
$44k-57k (estimate)
04/01/2023
06/03/2024
The job skills required for Automotive Customer Service Advisor include Customer Service, Life Insurance, Promotion, Customer Relationship, Pricing, Background Check, etc. Having related job skills and expertise will give you an advantage when applying to be an Automotive Customer Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Automotive Customer Service Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Automotive Customer Service Advisor positions, which can be used as a reference in future career path planning. As an Automotive Customer Service Advisor, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Automotive Customer Service Advisor. You can explore the career advancement for an Automotive Customer Service Advisor below and select your interested title to get hiring information.