Summary

Directs and coordinates the overall front office operation of the medical practice. Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patients and medical support staff.

Education and Formal Training: High school graduation or GED.

Work Experience: Ten (10) years work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Familiarity with word processing and computer keyboard.

Knowledge, Skills, and Abilities Required: Demonstrates a high level of mental and emotional tolerance and even temperament when dealing with ill people; uses tact, sensitivity, sound judgement, and a professional attitude when relating with patients, families, and co-workers at all times. Actively functions as a patient advocate. Must have thorough knowledge of business office procedures. Knowledge of grammar, spelling and punctuation to type patient information. Skill in operating a computer and photocopy machine. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees and the public. Must develop knowledge of current hospital emergency policies and procedures, fire, safety, disaster, and infection control policies.