Referral Coordinator- Full Time

Monday-Friday 8am-5pm (rotating weekend call is covered from home)

Job Summary:

Responsible for coordination of agency intake process, effective allocation of staff to service patients, liaison with referral sources and such other clinical duties as required

Essential Duties and Responsibilities include the following. Other duties may be assigned

• Ensures current and standardized referral policies and workflows.
• Prioritizes referrals by their urgency and addresses them in a timely manner.
• Ensures complete demographic, insurance information and appropriate/pertaining clinical information is sent to refereed specialists.
• Contacts insurance companies to ensure prior approval requirements are met. Presents necessary medical information such as, history, diagnosis and prognosis to insurance companies if deemed necessary to prove medical necessity of services.
• Reviews details and expectations about the referral with both ordering providers and patients. Request new referrals to be ordered when applicable.
• Develops and implements systems as required by EMR functionality and/or regulatory agencies.
• Identifies and utilizes community resources; establishes relationships with servicing providers and personnel.
• Point of contact for patients and specialists for any questions or rising concerns. Assist in problem solving potential issues related to their referral due to language or social barriers. If unable to help, assist in finding the right point of contact to further help.

Experience: Prior knowledge of home health preferred. Must be able to communicate efficiently and professionally with all referral sources. Must be able to multitask.

Education: High School Diploma required, Associate or Bachelor degree preferred.

For additional information, please email HCHealthatHome@hughchatham.org and reference this requisition.

Experience

• Home Health Preferred

Education

• High School or better

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals