1 Automotive Corporate Fixed Operations (Express Service Trainer) Job in HUFFINES AUTO DEALERSHIPS, TX

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Automotive Corporate Fixed Operations (Express Service Trainer)

Huffines

HUFFINES AUTO DEALERSHIPS, TX | Full Time

$101k-122k (estimate)

2 Months Ago

Automotive Corporate Fixed Operations (Express Service Trainer)

Huffines HUFFINES AUTO DEALERSHIPS, TX

$101k-122k (estimate)

Full Time | Retail 2 Months Ago

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Huffines is Hiring an Automotive Corporate Fixed Operations (Express Service Trainer) Near HUFFINES AUTO DEALERSHIPS, TX

Automotive Fixed Operations

Express Service Trainer

Huffines Auto Dealerships

Why Work at Huffines:

Huffines operates nine dealerships; located in McKinney, Plano, Lewisville, and Corinth and represents the manufacturer brands of Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru.

Huffines Auto Dealerships is an equal opportunity employer committed to diversity and inclusion. We welcome and encourage applicants of all backgrounds and experiences to apply.

Huffines has a long history of leadership in the automotive industry and this year, Huffines celebrates 100 years of award-winning performance! Huffines promotes an excellent work-life balance culture, flexible schedules, and a shared vision to “WOW” Our Customers, Our Team Members, Our Community, and Our Peers!

Our team is dedicated to cultivating a culture of growth and achievable, rewarding opportunities for our team members. We encourage our staff to work their way up because we love to promote from within. As we continue to grow, our goal is always to create an exceptional experience for our customers at every turn. We invite you to learn more and discover why Huffines has consistently been voted among the “Top 100 Places to Work” in the DFW area by applying today!

Fixed Operations Express Trainer Responsibilities:

Work directly with all levels of management, Service Advisors and Technicians to provide training and creative solutions creating an environment of exceptional customer service while coaching sales and process improvement
Conduct periodic process audits, create action plans
Train to Huffines’ standards for customer experience, customer retention and the general effectiveness of our Fixed Operations team members
Train Service Advisors on multi-point inspection review, effective sales presentations, and closing service sales
Serve as a subject matter expert for all Express operations
Increase CSI scores through training, follow up, and monitoring
Perform training on the spot, on the drive, and in a classroom environment
Develop executive-level analysis reporting on training ROI and proficiency
Communicate effectively and professionally in all forms of communication with internal and external customers
Assist with and execute other operational activities as assigned by manager such as project work and training

Fixed Operations Express Trainer Requirements:

A minimum of 5 years new car dealership fixed ops experience with a minimum of 3 years previous automotive service advisor experience
Previous experience as a consultant with a National/Regional based consulting company
Excellent communication skills, and the ability to work collaboratively across all automotive disciplines
Skilled proficiency and experience with Reynolds & Reynolds, Dealertrack, and X-Time
Strong technical and analytical abilities
Ability to identity opportunities for growth and improvement, while creating value and buy-in from Fixed Ops team members including Service professionals
Understanding of federal, state and local regulations
A valid driver’s license

Huffines Compensation and Benefits:

Competitive market wages
Option benefits including medical, vision, dental, and Health Savings Account (HSA)
Flexible work week with no mandatory overtime
401(k) with company match
Company-paid life insurance
Employee discounts
Paid time off (PTO accrues from first day of employment)
Paid holidays
Chaplain Services

DRUG-FREE WORKPLACE

In addition to background checks, Huffines performs pre-employment and random drug testing mepr