Description
Veseris Portland is currently seeking a skilled customer service representative to join our team. As a customer service representative, you will be responsible for managing customer inquiries and providing support for their needs. You will be a key member of our team and will work closely with other departments to ensure customer satisfaction.
To be successful in the role, one must:

• Process customer orders in real time via in person, phone, online, and/or email.
• Respond to customer inquiries via phone, in-person, and email in a timely and professional manner
• Process all administrative and operational tasks i.e. paperwork, reports, warehouse receiving and put away
• Perform operational tasks, which include but are not limited to Receiving, Counting, Pulling/Staging orders and Stocking inventory
• Provide support for customer issues and escalate to the appropriate department when necessary
• Maintain accurate records of customer interactions and transactions
• Work closely with other departments to ensure customer satisfaction
• Continuously learn about our products and services to provide accurate information to customers
• Identify opportunities to improve the customer experience and provide feedback to management

Requirements:

• Excellent communication skills, both written and verbal
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment
• Experience in customer service or related field preferred
• Proficient in Microsoft Office software
• Ability to work outside of normal hours, when needed
• Effectively implements the basic procedures and protocols for inter-department cooperation and teamwork
• Ability to lift up to 30 lbs to stock and ship products when necessary
• Ability to make upsells

If you are a self-motivated team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. We offer competitive compensation and benefits packages, as well as opportunities for growth and advancement within the company.
#INDPE2023
Pay Range
$25.00 Hourly to $25.00 Hourly