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Overview
Hudson Valley Credit Union is currently recruiting for the position of Contact Ctr Spec I. Primary Function : interact with members via Contact Center delivery systems and build and enhance member relationships by identifying and recommending solutions to members' financial needs.
Responsibilities
Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc.
Conduct outbound calls as directed. Establish long-term financial relationships with members by identifying needs and recommending solutions, including Credit Union Business Partners.
Identify, research and resolve member issues by providing knowledgeable and professional service. If needed, escalate concerns using the appropriate channels.
Contribute to the attainment of organization, department, and personal sales and service goals.
Comply with Contact Center Key Performance Indicators (KPIs) goals such as, adherence to schedule, average handle time, quality monitoring scores, etc.
Actively seek and implement feedback from supervisor to ensure performance expectations are being met.
Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices.
Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
Responsible for regular and predictable attendance including punctuality.
Qualifications
Remote Work Requirements
Click here to view full job description
Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences.
We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong.
In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ .
Employee Perks :
Hudson Valley Credit Union is an AA / EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
Last updated : 2024-03-26
Full Time
Banking
$40k-52k (estimate)
03/28/2024
04/06/2024
hvcu.org
MIDDLETOWN, NY
500 - 1,000
1963
JEAN SEXTON
$50M - $200M
Banking
In October 1963, a group of IBM employees had a visionto create a financial cooperative for IBM employees and their families, where the needs of the individual would be placed before profit. Our product line in the beginning was modest, consisting of basic savings and consumer loans. By the end of our first year, the credit union had 14 member accounts and $172 in assets. Our name has changed over the years, our assets, products, and services have grown. Our membership has evolved to reflect the changing needs of our surrounding community but our mission and vision remain the same. Today, Huds...on Valley Credit Union is a full service not-for-profit financial cooperative, 300,000+ members strong. We extend membership to our neighbors who live, work, worship, volunteer or attend school in Albany, Columbia, Dutchess, Greene, Orange, Putnam, Rensselaer, Rockland, Saratoga, Schenectady, Ulster, or Westchester Counties. HVCU is federally insured by the NCUA. Equal Housing Opportunity. View our social media policy: https://www.hvfcu.org/Other-Pages/Social-Media-Policy
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