Title:Retail Operations Supervisor - Duty FreeLocation:Seattle-Tacoma International Airport * Conducts store opening/closing/ shift change procedures.

* Provides staff training.

* Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation, void processing, and deposits.

* Ensures that money is secured at all times and cash above $500 is removed from the register for safekeeping.

* Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted consistently and that any discrepancies are reported immediately to the Operations Manager.

* Ensures that staff report to work on time, dressed in clean full uniform, including nametags.

* Ensures all sales associates are aware of daily sales targets.

* Ensures customers are greeted promptly and served by knowledgeable, well-trained associates.

* Demonstrates effective management of customer queuing

* Ensure telephones are answered in a consistent business-like manner and are used only for business-related purposes.

* Ensures that all staff tardiness and absences are reported to management.

* Ensures that sales associates are assigned daily duties and never congregate in the vicinity of the cash desk.

* Ensures that staff is aware of procedural changes and/or other latest memorandums.

* Ensures that staff is offering an up-sell/add-on sale to each customer.

* Ensures all damaged goods are returned to the warehouse properly tagged.

* Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping).

* Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink.

* Consults and helps plan daily activities with General Manager/Operations Manager and other Supervisors; manages the activities of staff.

* Provides supervision and support to store staff.

* Works with on-site jobbers and sales representatives.

* Leadership qualities, interactive, and approachable.

* Ability to work in a fast-paced environment Time-management skills and multi-tasking abilities.

* Good problem-solving skills.

* Must pass US Customs 10 year background check

* High School Diploma or equivalent

* One or more years of retail supervisory experience

* Previous Duty-Free experience

* Health & Well Being: Medical/Dental/Vision Insurance

* Paid Time Off

* Various Personal and Parental Leave Programs

* Universal Life Insurance

* Retirement Programs & Matching Employee Contributions: 401K & RRSP

* Employee Recognition & Anniversary Programs

* Training, Development, and Growth Opportunities

* Tuition Assistance & Scholarship Programs

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