Core Duties & Responsibilities:

• Answer incoming customer calls and provide detailed information
• Participate in afternoon check-in of delivery teams
• Audit inventory parts for delivery teams
• Data entry on shipment tracking
• Provide support for tracking shipments and communication progress
• Maintain files in order and as outlined in the operations procedures and policy manual
• Consistently monitor e-mail requests and provide detailed information in a timely fashion
• Regular and dependable attendance
• Other duties as assigned

Qualifications:

• Demonstrated ability to carry out assignments to their completion and meet deadlines
• Ability to work well without direct supervision
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast-paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
• Safely load and unload trailers by utilizing equipment such as hand trucks/pallets jack and forklifts
• Ability to handle heavy workload and work well under pressure
• Understanding of industry documents (bill of lading, master airway bills, TSA forms, etc.)
• High school diploma or GED equivalent
• Must maintain a clean and safe work environment
• Must be able to pass basic hazardous materials training

Skills:

• The ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Strong verbal and written communication skills
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus
• Forklift and general freight handling knowledge