General Manager

Summary/ Overview

A general manager needs to perform a diverse range of duties including making sure all customers have a great experience, possess deep knowledge of the establishment’s procedures and policies along with the company’s culture including establishing and maintaining a positive store vibe. Since every HTeaO outlet is a high-volume environment, people working here need to be enthusiastic, self-motivated, and customer service oriented. Managers at HTeaO need to make sure that employees are completing their tasks and maintaining exemplary customer interactions.

Key Responsibilities Areas

⮚ Providing coaching and leadership training in all situations.
⮚ Develop, manage and assign task appropriately to ensure the site is clean, adequately stocked, organize and well-kept based on Company standards.
⮚ Help increase store sales by ensuring all Company initiatives are executed and Community Marketing.
⮚ Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
⮚ Order stock for the stores to maintain required inventory levels to support the sales of the store.
⮚ Conduct scheduled inventories, research exceptions and create plans to achieve Company goals.
⮚ Oversees the merchandising of the store.
⮚ Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
⮚ Schedule employees within Company guidelines to maximize customer service and maintain HTeaO image.
⮚ Communicate policy changes and new initiatives from corporate office and DM to employees.
⮚ Schedule required Community Marketing time of 10 hours per week.

Skills

⮚ The General Manger is the captain of the ship, and in order to do so needs to have great interpersonal communication skills, team building skills, and leadership skills. Multitasking is a plus, but not mandatory. The General Manager works in close proximity with the District Manager and the Corporate Team.
⮚ Ability to use a computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, etc…
⮚ Experience in Retail or Quick Service preferred.
⮚ Ability to lift 50 pounds.
⮚ Ability to be on your feet for long periods of time.
⮚ Ability to be calm and respectful in any situation.

Work Environment
The General Manager’s work environment is the store. They should be diligent in their efforts to maintain a clean and organized store front.

Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.