FirstBank and Trust, a division of HTLF Bank, is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. FirstBank and Trust, a division of HTLF Bank, is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Join a team that makes "Great Things Happen!"™ Under supervision, the Universal Banker will be responsible for assisting customers in a dual role function. The role is responsible for providing an exceptional in-branch customer experience by handling every customer need including teller transactions, sales and service. Utilizing a needs-based selling approach, the Universal Banker will provide solutions based on customer needs and how they like to conduct their banking. In addition this position will be responsible for referrals to the other lines of business to meet the customer’s financial needs. The Universal Banker will work with the banking team in attaining banking center goals and constantly striving to improve the profitability of the banking center. PRIMARY & ESSENTIAL RESPONSIBILITIES: A. Transaction/Sales Responsibilities: 1. Universal Bankers are responsible for offering and selling financial products and services to both consumer and small business customers. Including, but not limited to: a. Checking and Savings Accounts b. Certificates of Deposit c. Individual Retirement Accounts (IRAs) d. Health Savings Accounts e. Deposit only business relationship customers with non-lending needs 2. Operates a teller window regularly to meet the needs of the banking center. 3. Provides exceptional customer service while listening for sales opportunities, explains and promotes bank products or services to customers and actively participates in the referral program and strives to meet goal (as determined by individual bank). 4. Effectively use sales skills such as: effective listening, adapting to differences in customers, identifying needs, expanding and deepening customer relationships, responding to verbal and non-verbal clues, presenting solutions through product benefits, establishing a clear difference, overcoming resistance, asking for the business, completing sale, nurturing relationships, and establishing methods for follow-up. 5. Follow up with prospects and current customers to promote new products and services and/or thanking customers for existing business. 6. Actively monitor the status of key customer relationships to promote business growth and service quality, Increase the number of services used per customer to increase both profits and customer retention. 7. Maintains confidentiality in handling customer and bank information. 8. Follows security policies and procedures to prevent bank and customer losses. 9. Resolves customer complaints. 10. Maintains a detailed level of knowledge on retail products and services and a conversational knowledge of non-retail products (e.g., mortgage, insurance, wealth management) 11. Works collaboratively with the banking team to achieve customer service and sales objectives a. Actively participates in banking center sales activities B. Operations Responsibilities: 1. Responsible daily for all teller operations 2. Maintains an acceptable Cash Over and Short account according to the bank policy guidelines. 3. Prepares Currency Transaction Reports and Monetary Instrument logs. 4. Must be security conscious and comply with all Bank Secrecy Act/Anti-Money Laundering requirements, Privacy of Customer Information Policy, and all consumer protection laws, regulations, and Bank policies as related to assigned job duties. 5. Opens and closes the banking center according to bank security policy. REQUIRED SKILLS & EXPERIENCE: 1. High School Diploma/GED. Bachelor’s Degree preferred. 2. 1-3 years of experience in sales & customer service 3. Previous teller or cash handling experience preferred, but not required 4. Experience providing high quality customer service 5. High attention to detail 6. Experience working in a team environment 7. Ability to count and balance cash 8. Ability to read and interpret documents such as policy and procedure manuals 9. Demonstrated ability to multi-task and manage time 10. Knowledge of MS Office, Windows and ten key calculator 11. Must satisfy requirements of the Federal Deposit Insurance Act Sec. 19 Scheduled Weekly Hours: 40 Time Type: Full time The targeted salary for this role is: $17.40 - $22.62 You may also be offered incentive compensation, and benefits. Benefits may include Medical, Dental, Vision, 401(k), Health Savings Account, Paid Time Off. Actual compensation may vary based on geographic location of the specific role as well as work experience, education, and skills of the selected candidate. At FirstBank & Trust, a division of HTLF Bank, we look for those who have a strong work ethic, are active learners, creative thinkers and seek joy in their work life. We look to employ those who thrive on challenges and look forward to every new opportunity to build positive relationships and provide exceptional results. Our commitment is to empower talented professionals who aim to be a part of our thriving team and cultivate our diverse workforce. We genuinely understand the value and importance of providing a safe, positive and professional work environment. Together, with our employees, we are committed to serving our local communities. As a part of that commitment, each employee is provided company paid volunteer hours to allow greater volunteer opportunities in the community. Our team members have volunteered hundreds of hours to dozens of local organizations. The communities in which we serve are supported through various sponsorships and donations, notably, over $27,500 to the Lubbock chapter of the American Diabetes Association in 2020. Our Leaders are actively engaged with their employees and dedicated to helping them grow and develop their career. We work closely with our employees to strategize individual professional development plans, performance goals and professional development opportunities. We grow, when you grow. At FirstBank & Trust, a division of HTLF Bank, we strive to recruit and retain the best teams possible and to live our mission of enriching lives one customer, employee, and community at a time. EOE/AA Employer ∙ M/F/Disabled/Vet Member FDIC ∙ Equal Housing Lender Employment at Heartland Financial USA, Inc. is employment at will