At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Description:

Warranty Quality Analyst The candidate must be a creative problem solver, proactive and steadfast in the identification and resolution of quality issues and improving Vehicle Warranty. The selected individual will have experience in automotive and possess a broad knowledge of the entire automotive engineering, manufacturing, and quality landscape. The candidate must be a high-energy, hands-on individual with strength of convictions -- a self-confident leader who, in part due to his/her personal presence, style, and demeanor, effectively sells ideas and solutions to others. The person will be responsible for quality monitoring activities in collaboration with Suppliers, Quality, Engineering & Technical Service Operations with a focus on:

• Field failure data analysis and warranty reduction.
• Assessment of production part changes and the subsequent impact on service parts.
• Recommendation and implementation of process improvements at supplier remanufacturing locations.

The responsibilities will include at a minimum:

• Manage & resolve product launch quality issues and manage continuous improvement activities for a given Commodity or Vehicle systems.
• Monitor customer product quality levels, including field diagnostic issues, with a focus on improvement through corrective action and product enhancements.
• Plan, prioritize, set goals, and manage multiple projects in a technical and business environment.
• Exhibit a willingness to do things differently and consistently translate ideas into actions that deliver results.
• Develop relationships and work closely with the various internal Engineering Organizations to ensure the transfer of product knowledge within the appropriate service organizations.
• Participate in technical discussions and collaborate with cross-functioning teams such as product design, quality, service operations, purchasing, inventory control, and program management.

Requirements:

• Bachelor's Degree in Engineering from an ABET accredited university or equivalent work experience.
• Minimum of 5 years of Product or Quality Engineering experience.
• Strong technical knowledge of the design and manufacture of Automotive Systems/Components.
• Knowledge of dealer diagnostics and repair procedures.
• Proficient in Microsoft Software: Word, Excel and PowerPoint.
• Ability to travel domestically.

Preferred Requirements:

• In-depth knowledge of troubleshooting Automotive Systems & Components.
• Manufacturing, design release and/or supplier quality experience are also desired.
• Ability to prioritize current issues, resolve them promptly, and effectively communicate resolution to internal teams and our customers.
• Excellent analytic and problem-solving skills.
• Working experience with the organization s diagnostic tools (wiTECH or CDA).
• Strong background in Powertrain Assemblies such as Engines, Transmissions, and Drivelines.

Must-Have Skills and Experience:

• Strong technical knowledge of the design and manufacture of Automotive Systems/Components.
• Knowledge of dealer diagnostics and repair procedures.
• Proficient in Microsoft Software: Word, Excel, and PowerPoint.
• In depth knowledge of troubleshooting Automotive Systems & Components with emphasis on Powertrain and excellent analytic and problem-solving skills.