At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Description:

• Years of Experience: 5
• Strong analytical ability to quickly understand the issues, debug, and arrive at solutions.
• Excellent communication skills (verbal and written both).
• Hands-on, Self-driven, Solution-oriented, and Customer focused.
• AMS support experience.
• Ability to query the system logs and debug issues.
• Understand System integration concepts and especially API specifications.
• Ability to create flow diagrams to create an operational view of the functionality.
• Good exposure to the automotive domain, preferably in the area of the connected vehicle.
• Strong technical background demonstrating a solid understanding of IT systems and the ability to support them.
• Develop and maintain accurate technical and user documentation.
• Performing operational tasks like monitoring, analysis, reporting, and prompt attention to issues.
• Communications for any outages/incidents which affect the user community.
• Coordination with internal and external stakeholders for driving the issues towards closure.
• Analyze incidents and come up with improvement ideas to avoid incidents and reduce inflow.
• Perform system administration tasks e.g. certificate management, product version tracking upgrade support, etc.
• Any programming background is a plus.
• Experience working in agile/scrum methodology.
• Collaborated with cross-functional teams to define, design, and ship new features.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.