Key responsibilities will be assisting sales team with needs including managing customer queries and complaints. Assist product manager with costing, quote generation and updating system details. Daily entry of sales orders while ensuring customer order matches what was quoted. Entering credits as needed. Assist in multiple departments with record detention and other tasks as needed. Individual must be highly versatile, driven, energetic, a self-starter and have problem solving skills.

PTI is an ISO Certified innovative foam manufacturer and designer of custom engineered foam extrusions for packaging, mattresses, furniture, recreational, toys, fitness products, and pipe insulation for HVAC and plumbing industries. PTI utilizes cutting edge technology to create unique foam shapes and formulations. We pride ourselves on adapting to your business needs all while having the fastest concept to product turnaround times in the industry.

PTI is a business unit of HSM, headquartered in Hickory, NC since 1944. Our commitment to excellence goes far beyond our products and processes; it is centered on the people who make it all possible. If you're interested in learning more about our company culture, as well as the benefits we offer our employees, please visit our website or social media pages.

• Assisting with product costing for quoting new business opportunities.
• Setting up new items to include providing information for bill of materials (BOM) and labor routing.
• Updating BOMs and routing under direction of product manager.
• Works with sales or customers to gather missing information on new products.
• Calculates item cost based on information from various sources and departments.
• Provides customers with accurate information regarding pricing, order minimums, and product characteristics. Assist in the sample process and maintain records of samples sent.
• Compiles sample packets including sample request form and work order, and delivers to production.
• Completes all item setup documentation for new products.
• Completes needed documentation to create or update BOMs and routings for accurate cost data in system from information supplied by product manager.
• Communicate with Customers via phone, email, virtual meetings and email. This could include working with managers across numerous departments.
• Receives and processes incoming sales orders via all sources such as fax, incoming mail, customer portals and e-mail.
• Obtains and confirms current pricing for new sales orders from sales via current quote or system price files.
• Communicates to customer any conditions that affect fulfillment of customer orders; i.e. scheduling changes, material availability, pricing, shipping.
• Works closely with internal personnel, production, quality, shipping, and management regarding customer needs.
• Maintains customer files including, sales order and quote for each file within a commonly accepted filing system.
• Works with shipping on documentation, and shipping priorities.
• Ensure all invoices are thoroughly processed through the system, researches discrepancies, verifies and issues credits.

• BOM, routing, costing and quoting experience is a must.
• Working in a manufacturing environment a must.
• Strong attention to detail.
• Strong organizational skills.
• Data management experience.
• A strong candidate will have excellent skills in the areas of communication (both written and verbal), organization (physical and electronic), collaboration and interpersonal interactions.
• Excellent computer and typing skills.
• Advanced in Microsoft applications.
• Excellent math skills.
• Knowledge of reading CAD drawings.
• Email etiquette.

As a Sales Admin at HSM, youll enjoy:

• 401k Contribution Match up to 4% (100% Vested from Day 1), 9 paid holidays, 104 hours of Vacation (Prorated after 60 days), Affordable Total Package Benefits offerings for you and your family, On-Site No-Cost Medical Clinics for you and Covered Dependents, Teladoc 24/7 ($0 copay), Global Healthcare and Tuition Reimbursement & Professional Development Assistance.

At HSM Solutions our culture is built on a foundation of teamwork, innovation, and celebrating our successes together as a team. We provide our employees with the tools and resources they need to achieve their goals and to make a meaningful impact on our customers, our company, and our communities. If you're looking for a place that's not just a job, but a spot where you can grow and make a real impact, then HSM Solutions is the place for you.

For immediate consideration, please apply through our career site at www.hsmsolutions.com/careers and a recruiter will be in touch. You can also reach out directly at jobs@hsmsolutions.com to follow up on your application.

Military veterans encouraged to apply!

HSM prohibits discrimination based on any protected status, workplace harassment/bullying, and retaliation for filing a complaint or providing information related to a complaint. HSM provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.