Organization:

HSI Financial Services, LLC (HSI) is a subsidiary of Phoenix Health Care Management Services, Inc., and was created in 1983 as members’ first shared services initiative. Offering a full range of revenue cycle management solutions, HSI strives to provide superior service and financial value for its clients.

Position Summary

As a member of the Client Relations Center team, the Client Liaison is responsible for providing customer service to clients and support services/administrative duties for the collections and accounts receivable departments at HSI Financial Services. - Hybrid Role - M- Thur. 8:00 am-5:00 pm / Friday 8:00 am - 4:30 pm, occasional Saturday for Month End.

Essential Duties and Responsibilities

Includes the following: (Other duties may be assigned)

• Responsible for retrieval of account documentation and obtaining other information as needed from the client business office to aid in account recovery (e.g. EOB’s, itemized statements, UB 92).
• Administrative duties that include answering the phone, handling client inquiries, processing incoming/outgoing mail and filing.
• Review and process disputes, cease communications, return mail, bankruptcies, deceased records and attorney notices.
• Responsible for daily posting and courier processes.
• Process reconciliation report as necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience, Skills and Abilities

• High school diploma or equivalent
• Ability to problem-solve & troubleshoot on outstanding balances.
• Self-starting, enthusiastic and able to handle multi-tasks and meet deadlines
• Knowledgeable of accounting practices helpful
• Attention to detail-accurate input of data.
• Skilled at large volumes of data entry
• 10- key by touch
• Proficient at typing/use of keyboard
• Strong posting experiences (payments, adjustments, reversal)
• Exceptional customer service and telephone skills
• Proficient in operating Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills
• Ability to work a Flex Schedule Monday thru Friday and EOM Saturdays

Certificates, Licenses, Registrations:

None
From: Phoenix Workforce Solutions, LLC