Job description

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers.

We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

Our Business Banking global network offers comprehensive support and services to businesses in the Small and Medium Business market particularly focus on innovation and technology firms.

The Business Banking Team Coach is a remote position responsible for managing customers within the relationship management segment with accountability for sales, service, risk and operational delivery.

The role has a dedicated customer portfolio and will interact with customers primarily via zoom, phone and email. This role will also be responsible for leading and coaching individuals within the team who manage a similar portfolio, this will include developing new skills in others, shadow client conversations, giving construction feedback and guidance on how best to support and grow our client base.

As the Business Banking Team Coach, you will :

• Maintain HSBC customers by establishing strong working relationships and providing superior customer service
• Deliver appropriate products and services in response to customer needs, while upholding credit policy, lending guidelines and maintaining a balanced approach to risk management
• Lead conversations with clients on liquidity and credit solutions while working with key product partners for more complex Global Payment Solutions (GPS), Trade and Insurance needs of international and domestic customers and offer appropriate solutions

For this role, HSBC targets a fixed pay range between $150,000.00 and $190,000.00.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing / certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits.

Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a "bonus"). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Requirements

Youll likely have the following qualifications to succeed in this role :

• Minimum of 5-6 years' relevant banking experience preferably with Business Banking or Commercial Banking clients
• Proven relationship or portfolio management experience
• Natural curiosity and experience supporting technology fast growth businesses
• Strong verbal and written communication skills
• Appreciation of working in a global environment
• Demonstrable coaching and people development skills

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.

S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.

We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment.

You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.

You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.

We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

Last updated : 2024-05-09