JOB DESCRIPTION

Classified title: Patient Service Coordinator

Working title (if applicable): PSC

Employee group (Full time/Part-time/Limited/Casual): full-time

Salary: $16.50 - $18.00 per hour

Position Type (New/ Replacement/Restructured Replacement): Direct Replacement

Schedule (hours/days): Monday – Friday (Weekends as Needed)

Location: Columbia MD

Org unit name: Howard County Pediatrics

Reports to (Job title): Office Administrator

General Summary/Purpose:

The position within the Howard County Pediatrics has responsibilities as a Patient Service Coordinator to offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Howard County Pediatrics. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

Specific Duties & Responsibilities:

Patient Service Coordinator position responsibilities: 100%

• Offer friendly, courteous, and confidential assistance to every patient/family to ensure that the patient has a positive experience while at assigned clinic.
• Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
• Work with clinical for laboratory tests, medical examinations, and consultations. Relay information to patients regarding preparation for laboratory tests and examinations.
• Coordinate visits. Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Print and mail directions, maps, fee schedules, and department specific information to patients. Send medical questionnaire forms to patients to obtain missing information. Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Answer phones and provide routine information to callers.
• Review patient charges and extract chargeable items. Collect time of service payments, issues receipts, and prepare cash settlement records. Discuss patient charges, if appropriate, with patients and/or patients' families. Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refer patient to appropriate office and ensure application for funds has been made. Prepare patient's statement of charges and review with patient.
• Assist with basic insurance and third party queries and explain payment policies. Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out.

• Front desk duties, including but not limited to-
• Filing
• Scanning
• Purging Records
• Clearing the fax machine and distributing documents appropriately
• Printing EPR notes

Benefits:

• Paid time off

Healthcare setting:

• Private practice

Medical specialties:

• Pediatrics

QUALIFICATIONS:

Requires high school diploma or GED

Requires one year work experience in a similar service oriented industry. Additional education may be substituted for year of experience.

Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of care.

Ability to use computer keyboard functions to input and obtain data.

Applicants must be able to drive and have access to a personal vehicle.

This description is a general statement of required duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• Clinic
• In-person
• Private practice

Ability to Relocate:

• Columbia, MD 21044: Relocate before starting work (Required)

Work Location: In person