The AV/IT Specialist provides professional, quality, and innovative audio-visual systems and service desk support. This person will work directly with the HZ Technology support staff to support and maintain HZI classroom technology, additional meeting rooms A/V technologies, and digital signage display systems.
Our Mission: Houston Zoo connects communities with animals, inspiring action to save wildlife.
Our Vision: Houston Zoo will be a leader in the global movement to save wildlife.
Job Duties and Responsibilities

• Facilitates AV operations in formal and informal learning spaces.
• Responsible for assisting staff and external users with AV needs.
• Provides technical support that ensures the proper operation, maintenance, monitoring, and testing.
• and repair of networked AV equipment, HZI training computers, and AV control systems.
• Troubleshoots Dante, Logitech, Crestron control processors, touch panels, routers, audio DSPs (Crestron and others), and Crestron peripherals to support HZI conference and event spaces.
• Provides installation, configuration, maintenance, and support for workstations, laptops, printers, and all associated components, peripherals, and media.
• Creates and updates help desk tickets and application-specific feedback lists as requested and required.
• Provides basic network troubleshooting, including resolution of technical problems with LAN, Wi-Fi, and other systems.
• Contributes to saving animals in the wild through reduction of waste, water, and energy use and inspiring guests and staff to take wildlife-protecting actions.
• Performs other duties as assigned.

Education and Experience

• Associate degree (AA) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Strong customer service skills
• Excellent written and oral communication skills

About Houston Zoo
Houston Zoo is made up of many moving parts with over 6,000 permanent residents (our animals) for whom we provide housing, meals, medical care, and, yes, even education! There are over 2 million guests each year who come to experience our incredible variety of animals and ecosystems, as well as attend special private and public events and entertainment. Our dedicated staff works around the clock to ensure that the Zoo is always running smoothly for the safety and well-being of our residents and guests. We strive to ensure the protection of all the counterparts of the animals we have at the Zoo and in the wild.
Join the Houston Zoo and become a part of an organization that is focused on the preservation of wildlife and their habitats by combining conservation with education and the promotion of sustainable livelihoods in the local communities. The Houston Zoo is an Equal Opportunity Employer.
Disclaimer The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis. Benefits This is a full-time position and offers the following benefits: • Medical and Prescription Drug • Vision • Dental • Basic Life AD&D (100% Employer Paid) • Short Term Disability (100% Employer Paid) • Long Term Disability (100% Employer Paid) • Supplemental Life • Flexible Spending Account / Health Savings Account • 401k • Free Zoo Membership • Free Guest Passes • Discounts on Food, Merchandise, Attractions, Admission and Programs Houston Zoo is an Equal Opportunity Employer We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.