Job title: Guest Experience & Events Battle Red TeammateWork Location: NRG Stadium – Houston, TexasDivision/Department: Guest ExperienceReports to: Guest Experience Coordinator ☐ Full-Time ☒ Part-Time ☐ Exempt ☒ Non-ExemptEssential Job Function:The Battle Red Program is an opportunity for teammates to work year-round and gain exposure to working in sports full time.Provide, assist, and participate in the execution of programs and events that promote the Houston Texans and enhance the guest experience.Assist with numerous internal Club departments with a variety of administrative tasks as assigned based on tier system.Duties/Responsibilities: Assist Club and Club staff in a professional manner on all Texans gamedays, LSSE Events and duties within the Business operations offices. Provide excellent customer service through effective verbal, written and interpersonal communication with fans/customer, other teammates, and Club providers at all Club gamedays and other Club events. Exemplify the “5 Ways of Being a Texan” by utilizing SMILE: Smile and welcome each and every guest with “Welcome to Gameday! Go Texans”; Make eye contact, be professional and engage all guests; Inquire often, “How can I help?”; Listen, respond, and confirm resolution; Exceed expectations and leave all guests with a positive, lasting impression. Maintain interactive game equipment and execute interactive game activities at assigned events.Distribute designated inventory and promotional items to fans or guests as needed.Assist in the planning and execution of assigned Club events. Ensure successful sponsorship activations at games and other events by maintaining, in good condition, sponsor gameday signage and other activation elements. Load, unload, drive and clean Club vehicle after events as may be required. Report promptly for all assigned shifts at games and designated events.Attend and/or complete any required orientation and training. Perform various other duties as may be assigned by the Guest Experience Coordinators. Subject to reasonable accommodations, position requires face-to-face personal interaction with other Club personnel and fans at Houston Texans home games, at other Houston Texans sponsored events held in and around NRG Stadium and/or NRG Park and at other locations in the Houston metropolitan area; therefore, responsibilities must be physically performed at the designated location and not in a telecommuting manner Education and/or Work Experience Requirements: High School Diploma required. Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment.Effective verbal and written communication skills.Strong interpersonal skills and the ability to develop solid working relationships at all levels across the organization and externally.Ability to work independently with minimal direction to complete personal goals and as a team member in order to accomplish department goals.Excellent customer service skills.Excellent attention to detail and an ability to produce high-quality, accurate work within designated deadlines. Ability to maintain confidential and/or proprietary information.Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities. Physical Requirements: Occasional travel related to job duties and responsibilities.Must be able to lift and carry up to 50lbs.Must be able to talk, stand, walk, sit, drive, bend, squat, climb, twist and reach as necessary.