Houston Museum of Natural Science is Hiring a Ticketing and Reservations Representative, Visitor Services Dept. Near Houston, TX
Position: Ticketing and Reservations Representative, Visitor Services Dept.
Employment Status: Part Time, Hourly, Non-Exempt, $12 per hour
Job Summary:
If you are customer-service focused and enjoy interacting with the public over the phone and helping others, the Ticketing and Reservations Representative position could be your perfect fit.
The Ticketing and Reservations Representative position is a role that is best suited for individuals with an interest in education, science and history and who are enthusiastic, friendly, reliable and prefer to work traditional daytime hours at a personal workstation.
The Ticketing and Reservations Representative is the first point of contact for customers with the museum. This individual assists with booking future museum reservationsand must be knowledgeable and able to explain all museum venues, events, educational programs, membership levels and promotions with the intent to sell.
Ticketing and Reservations Representatives primarily work independently but interact daily with museum staff in multiple departments, including routinely working with the field trip, birthday party and summer camp teams.
Essential Job Duties and Responsibilities:
Provide outstanding service for all customers, both internal and external
Enthusiastically and accurately answer customer questions and communicate details of museum offerings, including but not limited to venues, events, field trips, outreach, birthday parties, labs, summer camp, scouts, memberships and promotions
Ensure new and existing customers are exposed to all museum products relevant to their needs
Upsell programs with a focus on booking volume, reservation length, upgrades, add-ons and memberships
Enter information for reservations accurately and efficiently
In completing sales transactions, explain museum policies specific to customer’s booking and collect payment
Enter transaction details into internal tracking systems and complete required reports for accurate accounting
Communicate details for field trip and outreach bookings to the appropriate reservation coordinators and presenters
Stay up-to-date and maintain thorough familiarity with all museum offerings by studying marketing and training materials
Interact with patrons and museum staff on the phone, via e-mail, through live-agent chat, and also in-person with colleagues
Maintain open lines of communication with visitor services and youth education departments. Transfer calls when needed to appropriate contacts in other departments.
Other duties as assigned
Knowledge, Skills and Abilities:
Proficient in Tessitura ticketing system; training will be provided if needed
Proficient in Freshdesk and Freshchat customer service software; training will be provided if needed
Accurate and efficient data entry skills
Proficient in Microsoft Word, Microsoft Excel and Microsoft Outlook
Meticulous attention to detail
Commitment to customer service
Strong organizational, problem-solving and critical-thinking skills
Strong written and verbal communication skills
Self-motivated with strong time management skills
Ability to work well independently and as part of a team
Strong interpersonal skills in order to speak to callers and colleagues
Representatives will be required to assist callers to the best of their abilities (including in other languages if able to do so)
Relevant volunteer or work experience is preferred
Requirements:
Able to arrive to work on time, have proven track record of reliable punctuality and attendance
Must work 8:30 a.m. to 5:00 p.m. two set days per week, which may include weekdays, weekends and holidays
Able to sit for extended periods of time
Able to operate a desktop computer, mobile computer, scanner or other technical equipment
Must be at least 18 years of age
Must comply with the museum’s health and safety protocols
Perks of Working at HMNS Include:
Free individual-level HMNS Membership
Free admission to museum exhibit halls, Butterfly Center, Planetarium, Giant Screen Theater and satellite facilities
Discounted programming including museum summer camp
Free staff parking
Predominately daytime hours
Application Instructions:
Submit resume in one of the following ways:
· By email to jobs@hmns.org
· By mail to HMNS, c/o HR, 5555 Hermann Park Drive, Houston, Texas, 77030
· In person by dropping off your application materials c/o HR at the Museum Service desk at HMNS in Hermann Park
No phone calls, please.
HMNS does not respond to inquiries regarding application status.
The Houston Museum of Natural Science is an EEO Employer.
Houston Museum of Natural Science, 5555 Hermann Park Drive, Houston, Texas 77030