36 Sr Patient Services Representative (Katy) Jobs in Houston, TX
Houston Methodist is Hiring a Sr Patient Services Representative (Katy) Near Houston, TX
At Houston Methodist, the Senior Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. Responsibilities include performing more complex processes related to scheduling or other department related protocols and serving as a role model and mentor to less experienced staff. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.
- Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
- Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed. Performs more complex processes related to scheduling or other clinic related protocols.
- Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
- Functions as a role model and mentor for less experienced staff and serves as the next level resolution source for problems.
- Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.
- Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process.
- Generates reports and assists with department correspondence. Provides other administrative assistance as directed.
- Serves as a liaison for the patient, medical staff, and third parties. Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
- Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.
- Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of the treatment center.
- Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.
- Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
- Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate.
- Displays initiative to improve job functions; offers suggestions to streamline process for efficient patient flow and other quality or service matters.
- Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
- Five years of experience to include three years experience in a related role within healthcare
Job Summary
Full Time
Ambulatory Healthcare Services
$36k-45k (estimate)
05/22/2024
07/20/2024
houstonmethodist.org
CYPRESS, TX
7,500 - 15,000
2010
GABRIELA NICOLA
$5B - $10B
Ambulatory Healthcare Services
Related Companies
The job skills required for Sr Patient Services Representative (Katy) include Scheduling, Billing, Confidentiality, Patient Care, Communication Skills, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Sr Patient Services Representative (Katy). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sr Patient Services Representative (Katy). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sr Patient Services Representative (Katy) positions, which can be used as a reference in future career path planning. As a Sr Patient Services Representative (Katy), it can be promoted into senior positions as a Patient Referral Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sr Patient Services Representative (Katy). You can explore the career advancement for a Sr Patient Services Representative (Katy) below and select your interested title to get hiring information.
