At Houston Methodist the Patient ObservationTech position is responsible for demonstrating basic knowledge andskills necessary to communicate appropriately and providecontinuous electronic observation and surveillance of assignedagespecific diverse patient population assisting in the delivery ofpatient care and services.

This position verbally redirects thepatient from engaging in atrisk behaviors and summoning nursingstaff when patient requires assistance and reports observations andpatient problems to the licensed nurse.

The Patient ObservationTech position practices Patient and FamilyCentered Care in concertwith Houston Methodist ICAREvalues.

PEOPLE ESSENTIALFUNCTIONS

Promotes apositive work environment with the interprofessional care team.Participates in teamwork by responding positively to requests forassistance.

Works well with others to make contributions to thework effort as a whole and facilitates problemresolution.

Interacts withpeers staff and patients in a supportive and respectful manner.Encourages open communication to achieve mutual understanding.

Communication is positive and professional. Collaborates with allmembers of the interprofessional team by actively communicating andreporting pertinent patient care information in a clear and timelymanner.

Providescontributions towards improvement of department scores forturnover / retention / employee satisfaction on unitbased scorecardi.

e. peertopeeraccountability.

SERVICEESSENTIALFUNCTIONS

• Functions as aliaison between patients families and staff to troubleshoot andresolve telesitter issues using cultural diversity and inclusionprinciples.
• Respondsquickly logically and patiently to questions or requests frompatients and hospital staff. Organizes daily work flowproblemsolves basic and routine matters and prioritizessimultaneous situations seeking guidance and assistance frompreceptor licensed nurse or management whenneeded.
• Delivers AvaSysMobile Carts to patient rooms sets up the unit and assists withtesting of the units position camera and audiospeaker.
• Contributestowards improving department scores for patient satisfaction onunitbased scorecard through peertopeer accountability i.

e. shifthandoff / report.

QUALITY / SAFETYESSENTIALFUNCTIONS

Communicates withinterdisciplinary team and responds quickly to patient behavioralchanges Reports observations conditions and problems of patients tolicensed personnel to achieve desired patient outcomes.

Providesfor the privacy of patients and families keeping the safety of thepatient in mind.

• Providesappropriate handoff at change of shift at patient bedside tocommunicate and collaborate promoting patientcenteredcare.
• Seeks help and / oradvice as soon as possible when patient appears to pose a threat tothemselves or others. Participates in a collaborativeidentification and reporting of patient safetyissues.
• Contributestowards improving quality and safety scores on the unitbasedscorecard through peertopeeraccountability.

FINANCEESSENTIAL FUNCTIONS

Usesresources efficiently; does not waste supplies. Selfmotivated toindependently manage time effectively and prioritize daily tasksminimizing incidental overtime.

Utilizes time between heavyworkloads efficiently and helps other teammembers.

GROWTH / INNOVATIONESSENTIAL FUNCTIONS

Seeks guidance andvalidation of knowledge base skill level and decision making asnecessary especially in areas of question from preceptor andassigned licensed personnel.

Completes and updates the individualdevelopment plan (IDP) on an ongoingbasis.

Offers innovativesolutions through participation in performance improvement projectsand shared governanceactivities.

This job description isnot intended to be allinclusive; the employee will also performother reasonably related business / job duties as assigned.

HoustonMethodist reserves the right to revise job duties andresponsibilities as the needarises.

EDUCATION

HighSchool diploma or equivalent education (examples include : GEDverification of homeschool equivalency partial or full completionof postsecondary educationetc.)

WORKEXPERIENCE

Six months ofdirect patient care experience or enrolled in a school of nursingprogram with a completed first clinicalrotation

LICENSES ANDCERTIFICATIONS REQUIRED

BLSBasic Life Support (AHA)

KNOWLEDGE SKILLSAND ABILITIES

• Demonstratesthe skills and competencies necessary to safely perform theassigned job determined through ongoing skills competencyassessments and performanceevaluations
• Sufficientproficiency in speaking reading and writing the English languagenecessary to perform the essential functions of this job especiallywith regard to activities impacting patient or employee safety orsecurity
• Ability toeffectively communicate with patients physicians family members andcoworkers in a manner consistent with a customer service focus andapplication of positive languageprinciples
• Demonstratesunderstanding and proficiency of the use of the AvaSys TeleSitterSolution software and navigates a windowsbasedenvironment
• Demonstrateability to maintain poise understress
• Completes requiredcontinuous training and education including departmentspecificrequirements

SUPPLEMENTALREQUIREMENTS

WORKATTIRE

• UniformNo
• Scrubs Yes
• Businessprofessional No
• Other (department approved)Yes

ONCALL*

• Notethat employees may be required to be oncall during emergencies (ie.DIsaster Severe Weather Events etc) regardless of selectionbelow.
• On Call*No

TRAVEL

Travelspecifications may vary bydepartment

• May requiretravel within the Houston Metropolitan areaNo
• May require travel outside HoustonMetropolitan areaNo

CompanyProfile :

Houston Methodist is oneof the nations leading health systems and academic medical centers.Houston Methodist consists of eight hospitals : Houston MethodistHospital its flagship academic hospital in the heart of the TexasMedical Center and seven community hospitals throughout the greaterHouston area.

Houston Methodist also includes an academic institutea comprehensive residency program a global business divisionnumerous physician practices and several freestanding emergencyrooms and outpatient facilities.

Overall Houston Methodist employsmore than 27000 employees and is supported by a wide variety ofbusiness functions that operate at the system level to help enableclinical departments to provide high quality patientcare.

Houston Methodist is an equal opportunityemployer inclusive of women minorities disabled persons andveterans.

Equal EmploymentOpportunity

Houston Methodist isan Equal Opportunity Employer.

Equal employmentopportunity is a sound and just concept to which Houston Methodistis firmly bound. Houston Methodist will not engage indiscrimination against or harassment of any person employed orseeking employment with Houston Methodist on the basis of racecolor religion sex sexual orientation gender identity nationalorigin age disability status as a protected veteran or othercharacteristics protected by law.

VEVRAA Federal Contractorpriority referral Protected Veteransrequested.

Last updated : 2024-05-01