2 Patient Liaison F/T (Days) Jobs in Houston, TX
Houston Methodist is Hiring a Patient Liaison F/T (Days) Near Houston, TX
At Houston Methodist, the Patient Liaison position is responsible for acting as an advocate for patient issues effectively interpreting and communicating Houston Methodist's philosophy, policies, procedures and services to patients, their families and visitors and participates in the resolution of problems to maximize patient and family satisfaction This position receives grievances, complaints, and concerns from patients, their families and others; works with patients and families along with department management for resolution in accordance with HM grievance policy and regulatory guidelines. As Patient Liaison, this position liaises between Houston Methodist administration and patients, physicians, and other hospital personnel ensuring a satisfying hospital experience for patients from admission through discharge. As a patient advocate, the Patient Liaison position enables patients and their families to obtain solutions to problems by acting on their behalf.
- Meets and/or rounds on all new patients. Directs patients and/or families to appropriate resources when specific requests are made, i.e. Medical Power of Attorney, Directives, End of Life issues, etc
- Communicates directly with department management, their designee and/or administrative staff regarding specific problems and trends in service
- Interacts with patients, families and visitors, providing support and problem solving. As appropriate, consults with Sr Patient Liaisons/supervising leader when problems arise that require an additional level of experience
- Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability
- Assigns priority to patient requests and problems and follows the process through to resolution, notifying all parties of status of solution
- Interviews patients who have stated a specific need for services. Provides information about services offered by the hospital. Interprets hospital policies and procedures as needed to ensure that the patient understands the types and levels of services provided
- Ensures adequate closure to patient issues through thorough and prompt follow-up facilitating the resolution of problems to the satisfaction of the patient and HM
- Intervenes in complaints or conflict with the interests of patients, families, physicians and other inter-professional health care team members to increase patient satisfaction scores and reporting their appreciation, comments, concerns, and/or problems
- Receives grievances, complaints, and concerns from patients, their families and others; works with patients and families along with department management for resolution. Responds to all grievances according to the HM grievance policy and appropriate regulatory guidelines. Partners with Risk/Quality as appropriate
- Utilizes pertinent findings from Patient Satisfaction Surveys, Customer Complaint Data and other sources to identify areas of focus and implement proactive interventions as the patient advocate
- Documents results of patient interview, obstacles to delivery of services, grievances, complaints and compliments in appropriate database. When appropriate, initiates a corrective action and sends to department management for investigation and resolution
- Identifies cost savings or revenue opportunities within the department or Houston Methodist
- Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed
- Participates in department projects and process improvement initiatives. Generates and communicates ideas and suggestions that improve quality or service
- Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis
- Bachelor's degree
- Two years experience as a patient liaison or comparable health care/customer service/conflict resolution experience
Job Summary
Full Time
Ambulatory Healthcare Services
$42k-53k (estimate)
06/24/2023
07/07/2024
houstonmethodist.org
CYPRESS, TX
7,500 - 15,000
2010
GABRIELA NICOLA
$5B - $10B
Ambulatory Healthcare Services
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The job skills required for Patient Liaison F/T (Days) include Customer Service, Health Care, Communication Skills, Communicates Effectively, Microsoft Office, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Liaison F/T (Days). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Liaison F/T (Days). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Liaison F/T (Days) positions, which can be used as a reference in future career path planning. As a Patient Liaison F/T (Days), it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Liaison F/T (Days). You can explore the career advancement for a Patient Liaison F/T (Days) below and select your interested title to get hiring information.
If you are interested in becoming a Patient Liaison, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Liaison for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Liaison job description and responsibilities
Patient liaisons act as a representative for patients and their families to direct queries and complaints to relevant healthcare professionals.
03/28/2022: Phoenix, AZ
A patient liaison helps humanize the healthcare system, providing the best quality patient experience while streamlining processes for medical facilities.
02/24/2022: Kennewick, WA
Patient liaisons work with hospital patients and their families to address any concerns or special needs.
04/13/2022: Columbus, OH
They also work directly with administrators to solve patient and family problems.
02/26/2022: Bremerton, WA
They tell patients about their care options and educate them about the pros and cons of each.
03/22/2022: Alexandria, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Liaison jobs
Most patient liaison positions require at least a high school diploma or equivalent, and even an associate's or bachelor's degree.
05/07/2022: Miami, FL
Patient liaisons are medical professionals who work directly with patients and their relatives.
03/13/2022: Lancaster, PA
Patient liaisons work directly with patients to ensure that they receive the best care possible from their treatment facility.
04/28/2022: Passaic, NJ
High school or an equivalent credential is a plus.
04/02/2022: Saint Paul, MN
Plan for conversations with health care providers.
04/04/2022: Benton Harbor, MI
Step 3: View the best colleges and universities for Patient Liaison.
