JOB SUMMARY

At Houston Methodist, the Lead Rehabilitation Services position is responsible for formal lead responsibilities generally for service line(s), daily operations of shift and/or multiple clinics, as well as functioning as a clinical expert therapist. This position performs patient assessments, develops a plan of care and corresponding treatments across a broad range of diagnoses and acuities or for a specialized service line. The Lead Rehabilitation Services position manages the collection of metrics, analyzes and reports on data, develops best practices, identifies, develops, and leads process and quality improvement initiatives. This position serves as a mentor and resource to all team members to help train and develop others and achieve optimum performance levels for the responsible service line, shift, and/or clinics assigned. The Lead Rehabilitation Services position conducts quality assurance audits of staff performance, provides feedback to management on staff performance and developmental needs, and has responsibility for and provides oversight of patient care delivered by assigned PTs, OTs, SLPs, PTAs, OTAs, and Technicians. This position serves as the liaison between management and staff for routine matters as the primary point of contact for the service line(s), shift, and/or clinics assigned, coordinating activities for the service line, shift and/or assigned clinics, participating in the expansion of services offered, business development, and research.

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 20%

1. Promotes a positive work environment and leads the team to be dynamic and a focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Role models to team members effective communication skills, assisting in their development of such skills.(EF)
2. Serves as resource to colleagues, physicians and nursing for best therapy practices and education of such. Develops and presents educational and formal training programs. Provides feedback to management on team member performance and conduct. Develops skills of team members and continually assists with improving skills, performance and outcomes. (EF)
3. Serves as preceptor, mentor and resource to other therapists and employees, helping to advance their professional practice at HM, providing guidance with project development, implementation, evaluation, research, and where applicable, publication. Precepts clinical rotations and orients new therapists and staff. Teaches and provides guidance to other therapists, technicians and support staff. (EF)
4. Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Initiates/drives towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. (EF)

SERVICE - 25%

1. Performs complete and comprehensive evaluation of patients to identify patient’s level of function and to develop the plan of care. Provides education to patients, patient’s family members, and/or caregivers. Consistently evaluates the patient’s comprehension and adapts teaching methods accordingly. (EF)
2. Effectively implements protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service. Establishes and maintains professional relationships, trust and credibility with all on the healthcare team, serving as primary point of contact for physicians for service area, shift and/or specialty. (EF)
3. Serves as liaison between team members, and management, resolving routine matters for the assigned service line(s), shift, and/or clinics. Assists management as needed in daily operations. Drives improvement of department score for patient satisfaction, through role modeling accountability of service standards. (EF)

QUALITY/SAFETY - 25%

1. Assesses patients regularly, monitoring progress towards treatment goals, modifying goals, plan, or program as indicated. Proactively anticipates the complications/limitations associated with certain procedures and addresses for optimum outcomes. Collaborates and communicates with the healthcare team modifications to patient’s treatment plan, progress, and discharge planning. (EF)
2. Oversees the work flow, caseload and patient processes and treatments for assigned team/area, ensuring quality outcomes and the safety of the patient, adjusting activities as applicable. Coordinates activities for the service line(s), shift, and/or clinics; and as requested for the department. (EF)
3. Proactively identifies opportunities for corrective action, leads process improvement providing recommendations, and contributes to meeting department and hospital targets for quality and safety. (EF)
4. Coordinates, monitors and reports on various quality and safety metrics for the practice area and/or department. Develops and implements initiatives to improve the patient experience. (EF)

FINANCE - 15%

1. Monitors the accuracy and completion of documentation of patient education and procedures performed in a timely manner in the patient record. Enters charges for services provided, and performs charges reconciliation, as applicable. (EF)
2. Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed. (EF)

GROWTH/INNOVATION - 15%

1. Leads department projects, programs and hospital committees. Actively participates in and/or leads HM-related and approved hospital/community teaching opportunities, community services and/or functions. (EF)
2. Seeks opportunities to identify self-development needs and takes appropriate action. Pursues opportunities to continually develop as a team lead. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

o Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section.

EXPERIENCE REQUIREMENTS

o Four years of experience as a Speech, Occupational or Physicial Therapist with demonstrated progressive leadership skills