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Sr Customer Service Rep- Revenue Cycle- (Katy)
REFER A FRIEND Current Employees Apply BACK Location : Telecommute Job Ref : 52130 Talent Area : Administrative Job Shift : 1st - Day Job Type : Full-Time Posted Date : Jan. 25, 2024
Note : Office for this position is located at our Continuing Care Hospital : 701 S. Fry Rd. Katy, TX 77450 .
At Houston Methodist, the Senior Single Billing Office (SBO) Customer Service Representative position is responsible for acting as a liaison between Houston Methodist, patients, providers, and payers for all post-care matters related to account resolution.
This position interacts with all SBO sub-units and other hospital and Physician Organization service areas on a daily basis, cultivating good business relationships to promote harmony and effective communication to resolve patient concerns post care.
The Senior SBO Customer Service Representative handles more complex inquiries and assists management with identifying trends impacting performance and notifications of opportunities while providing innovative suggestions for process improvement.
This position also assists management with auditing / quality review to ensure accurate and appropriate billing and account resolution.
Other duties include serving as a resource, trainer, and mentor to other team members.
Requirements :
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY / SAFETY ESSENTIAL FUNCTIONS
e., primary, secondary payor, patient balance, or credit balance).
FINANCE ESSENTIAL FUNCTIONS
Utilizes time between heavy workloads efficiently and helps other team members.
GROWTH / INNOVATION ESSENTIAL FUNCTIONS
engages in personal assessment and expands learning beyond baseline competencies with a focus on continual development (i.
e., participates in training opportunities, focal point review activity, etc.). Applies new learning.
Generates and communicates new ideas and suggestions that will improve quality or service. Demonstrates adaptability and flexibility in the face of changing demands.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned.
Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications : EDUCATION
EDUCATION
High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
Three years of previous call center and hospital revenue cycle experience
LICENSES AND CERTIFICATIONS - REQUIRED
N / A
KNOWLEDGE, SKILLS, AND ABILITIES
Last updated : 2024-05-26
Full Time
Ambulatory Healthcare Services
$48k-62k (estimate)
05/27/2024
06/13/2024
houstonmethodist.org
CYPRESS, TX
7,500 - 15,000
2010
GABRIELA NICOLA
$5B - $10B
Ambulatory Healthcare Services
The job skills required for Customer service rep include Customer Service, Call Center, Billing, Flexibility, Leadership, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service rep. Select any job title you are interested in and start to search job requirements.
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Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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