1 Community Network Patient Liaison Job in Houston, TX

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Community Network Patient Liaison

Houston Methodist

Houston, TX | Full Time

$80k-108k (estimate)

1 Month Ago

Community Network Patient Liaison

$80k-108k (estimate)

Full Time | Ambulatory Healthcare Services 1 Month Ago

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Houston Methodist is Hiring a Community Network Patient Liaison Near Houston, TX

At Houston Methodist, the Community Network Patient Liaison position is responsible for identifying indigent patients eligible for the Houston Methodist Network of Care Program and facilitating medical home access. This position is responsible for screening patients for eligibility, rounding on patients while inpatient, determining the appropriate medical home for the patients and addressing the social determinant(s) of health that may serve as barriers to health care access, if applicable.

PEOPLE ESSENTIAL FUNCTIONS

Identifies indigent patients in need of medical home and provides referral support services to those eligible for Houston Methodist Network of Care Program.

Oversees and coordinates the entire patient experience at hospital from inpatient stay to point of exit.

SERVICE ESSENTIAL FUNCTIONS

Communicates Network of Care and Faith Health Initiative resources to eligible patients while complying with Houston Methodist patient experience service standards.

Coordinates inpatient activities for indigent patients to establish with medical homes including, but not limited to, giving appropriate and timely follow up, coordinating with Network of Care Program scheduler, securing medical records as needed, assisting with scheduling clinical appointments, program orientation and assisting with medical home selection and education.

Serves as a collaborator between Community Benefits, Spiritual Care and Case Management at designated hospital to provide appropriate care resources to eligible patients.

Coordinates meetings and communicates with manager as appropriate.

Explains policies, procedures or services to patients using medical or administrative knowledge when appropriate and delivers culturally competent care and appropriate services to all managed patients.

Coordinates care for patients until arrival of the initial primary care appointment at medical home including, but not limited to, appointment reminders, transportation arrangement, prescription assistance and financial assistance.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Provides appropriate and accurate documentation/tracking system for each patient.

Maintains knowledge of community services and resources available to patients.

FINANCE ESSENTIAL FUNCTIONS

Documents all pertinent patient information for tracking/reporting purposes in Epic Network of Care platform.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Promotes the importance of medical homes with Federally Qualified Health Center (FQHC) partners.

Leads special projects and committees as assigned.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION