Overview

JOB SUMMARY

At Houston Methodist, the Clinical Resource Nurse position is a population-specific clinician, patient/client advocate responsible for assisting patients/families navigate the complex health care system in an organized, effective and efficient manner within the variety of Hospital programs. This position will assist with the standardization and efficiency of care for patients in the assigned service line/unit throughout the continuum of patient care. The Clinical Resource Nurse position models patient-centered care and assumes leadership responsibilities with high level contributions in direct patient interaction, the unit, the service line, and across the organization. This position assists management with the coordination of program education and assists with the overall growth of the service line program. Responsibilities for the Clinical Resource Nurse position may also include leading unit and shared governance activities, assessing service line/unit-based needs related to practice and improvement opportunities, and serving as a clinical resource for both service line program and hospital staff as well as evaluation of direct costs and patient outcomes.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
• INTEGRITY: We are honest and ethical in all we say and do.
• COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
• ACCOUNTABILITY: We hold ourselves accountable for all our actions.
• RESPECT: We treat every individual as a person of worth, dignity, and value.
• EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
• Focuses on patient/customer safety
• Delivers personalized service using HM Service Standards
• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
• Intentionally rounds with patients/customers to ensure their needs are being met
• Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job

Responsibilities

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%

1. Develops strong relationships with physicians and healthcare providers to assure effective communication in patient care. Serves as a liaison between ancillary departments, clinicians, physicians and patients to ensure efficient patient flow for service line patients. (EF)

2. Functions as a subject matter expert consultant to interprofessional team members through provision of advanced assessment skills for care. Develops educational information for the nursing units. Teaches others to critically think by verbally expressing rationale for decisions and following up by coaching and critiquing colleagues’ thought processes in complex situations. (EF)

3. Practices in a manner that is congruent with cultural diversity and inclusion principles. Serves as a patient advocate in preventing/resolving ethical issues. Facilitates interventions to relieve the patient’s/family spiritual distress. (EF)

4. Contributes to improving nurse satisfaction/engagement by serving as a role model and mentor, coaching staff in effective verbal, non-verbal and written communication, which includes active listening, and facilitating teamwork with RNs, non-licensed and interprofessional staff, as evidenced by the annual RN-RN teamwork score and interprofessional relationship score. (EF)

SERVICE - 25%

1. Coordinates aspects of patient care and development into the population-specific program through personalized interaction. (EF)

2. Assists patient care staff or may directly educate the patient and family on disease-specific guidelines and treatment options to enable patient-led treatment decisions. Educates and/or facilitates patient on introduction to program, resource referrals, and counseling. (EF)

3. Develops informational/educational resources and programs related to program services, teaching nursing care principles, advanced technical knowledge, and provides formal education to groups outside the unit. (EF)

4. Strives to exceed patients and coworkers’ expectations. Drives department activities to improve department score for patient satisfaction on unit-based scorecard, through peer-to-peer accountability. (EF)

QUALITY/SAFETY - 20%

1. Actively participates in a wide range of performance improvement activities by recommending and leading improvements in patient safety-related processes at unit or service line level. Identifies key clinical priorities for improvement in the service line and

compares clinical outcomes to national benchmarks and makes recommendations for improvement. (EF)

2. Serves as a clinical resource for complex and/or highly specialized patient care situations to patient care providers and other health care professionals within the hospital and in the community. May provide clinical expertise on patient care, as needed, as the staff nurse leader to service line patients and leads the interprofessional team in implementing plan of care. (EF)

3. Contributes to development of service line, hospital standards and guidelines; implements and monitors service line initiatives that improve designated core measure compliance. Involved in various data management activities, which may include abstraction, analysis and presentation. Insures appropriate data is collected and submitted to appropriate databases for service lines supported. (EF)

FINANCE - 10%

1. Implements department strategies to achieve financial target on unit-based scorecard and mentors others to do the same through timely documentation of care, decreasing length of stay, optimizing efficiency, and other areas according to department specifications. (EF)

2. Participates in decisions impacting operational and capital needs as appropriate. (EF)

GROWTH/INNOVATION - 20%

1. Leads and identifies opportunities for practice changes. Develops, facilitates and participates with others in identifying needs, developing, presenting and implementing educational programs within the assigned service line areas for hospital health care providers, patients, families and/or community groups. (EF)

2. Attends workshops and other educational programs, to ensure awareness of current developments and trends. Stays up to date with professional organizations standards and submit abstracts to national conferences. Incorporates evidence-based practices which are presented to shared governance and leadership. Expands individual nursing knowledge and coaches staff to grow in knowledge, abilities, skills, and attitudes. Completes and updates the individual development plan (IDP) on an on-going basis (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION REQUIREMENTS

o Bachelor’s degree or higher from an accredited school of nursing

EXPERIENCE REQUIREMENTS

o Three years experience with direct clinical nursing patient care in an acute care or specialty setting

o Leadership, Charge or Coordinator experience

License/Certification

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

o Texas RN license or temporary TX RN license, should obtain permanent license within 90 days. Compact license acceptable according to current Board of Nursing requirements

o American Heart Association Basic Life Support (BLS)

o American Nurse Credentialing Center (ANCC) recognized certification in applicable specialty area

KSA/ Supplemental Data

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

o Strong psychosocial assessment and clinical skills

o Demonstrates an effective community resource knowledge base and the judgment/ability to effectively select and coordinate available resources, including referrals to regulatory agencies.

o Embodies the behaviors associated with the Leadership, Art and Science of Nursing (identified in Duties and Responsibilities) at the Proficient level according to Benner’s model of clinical practice.

o Displays professionalism, remains composed under stress, and takes responsibility for delivering on personal and organizational commitments.

o Able to work independently; possess organization/time management and prioritization skills

SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/No

Uniform No

Scrubs Yes

Business professional Yes

Other (dept approved) No

On-Call* Yes, on a limited basis (for Exempt jobs only)

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.

Travel**

May require travel within Yes

Houston Metropolitan area

May require travel outside No

of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: __________________________

Company Profile

Houston Methodist West Hospital is committed to leading medicine in West Houston, Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, personalized service and innovation. The growing campus offers more than 200 beds, 19 operating rooms and over 1,500 employees, with access to the most innovative medical and surgical care available, including robotic and minimally invasive surgery, full-spectrum heart care, state-of-the-art imaging, cancer care, labor and delivery with a level II neonatal ICU, neurology and neurosurgery, orthopedics and sports medicine, outpatient rehabilitation and 24/7 emergency services.