71 Hotel Front Desk Agent Jobs in Houston, TX
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Houston Marriott Westchase is Hiring a Hotel Front Desk Agent Near Houston, TX
Large hotel in West Houston is looking for experienced Front Desk Agents!
While we appreciate your interest in our hotel, if you do not have the flexability to work AM and PM shifts, please review our other job postings that may work better with your desired schedule.
The successful Front Desk Agent has a friendly, compassionate, and upbeat personality with great communication skills. In addition, the ideal candidate must have the passion and desire to be self-motivated, dependable, exhibit multitasking skills and enjoy a fast-paced work environment from time-to-time.
Key Responsibilities:
- Greets, registers, and assigns rooms to guest following established check-in/check-out procedures.
- Address guest complaints and resolve problems to their completion; following up with other departments if needed to ensure resolution.
- Completes AM and/or PM checklist.
- Issues room keys and, follows room keys procedures.
- Keeps up to date with room availability and guest accounts.
- Computes bills, collects payment, and makes change for requests.
- Makes and conforms reservations.
- Posts charges such as room, food, and liquor.
- Maintains knowledge of various room types and rates.
- Prior hospitality or customer service experience is a must! Preferably with a full-service hotel.
- Must have exceptional customer service skills with appropriate behavior and appearance expected at a 5-Star hotel.
- Excellent command of English; verbal, reading and writing, and can effectively communicate information.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Basic mathematical skills required.
- Ability to access and accurately input information using a moderately complex computer system.
- Must have ability to stand on feet for extended periods of time, up to an entire 8 hour shift; continuously stand, walk, squat, and/or maintain movement to perform job functions behind the front desk.
- Ability to prepare complex reports of room availability and revenues generated.
- Hearing and visual ability to observe and detect signs of emergency situations.
SUPPORTIVE FUNCTIONS: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift as business demands. Additionally, it may be required to assist other positions in department as needed or as directed by immediate supervisor.
Excellent Benefits!
401k after 90 days, company match to 6%
Pyramid Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pyramid Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job Summary
Full Time
$28k-36k (estimate)
02/02/2024
04/03/2024
The job skills required for Hotel Front Desk Agent include Customer Service, Communicates Effectively, Life Insurance, Retirement Plans, Hospitality Industry, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk Agent positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Agent. You can explore the career advancement for a Hotel Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk Agent job description and responsibilities
Front desk agents also need to email guests reservation confirmations and notices when rooms are ready.
01/10/2022: Wilmington, NC
Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience.
01/03/2022: New Britain, CT
They are ready to greet with a smile and offer necessary assistance to hotel guests.
03/05/2022: Billings, MT
They are responsible for ensuring that every single guest has an enjoyable experience at the hotel.
03/05/2022: Clearwater, FL
The front desk agent has a relatable personality and a great desire to work with people.
01/07/2022: Pine Bluff, AR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk Agent jobs
A front-desk agent should be smiling at the time.
03/09/2022: Sioux City, IA
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
12/20/2021: Minneapolis, MN
The hard or technical front desk agent skills represent the unique competencies and abilities of the guest service representative.
01/21/2022: Minneapolis, MN
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
02/06/2022: Baton Rouge, LA
Ability to work varying schedules to reflect the business needs of the hotel.
01/01/2022: San Jose, CA
Step 3: View the best colleges and universities for Hotel Front Desk Agent.
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