1 On Call Residential Support Staff Job in Kalamazoo, MI

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On Call Residential Support Staff

Housing Resources

Kalamazoo, MI | Full Time

$25k-29k (estimate)

1 Month Ago

On Call Residential Support Staff

Housing Resources Kalamazoo, MI

$25k-29k (estimate)

Full Time 1 Month Ago

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Housing Resources is Hiring an On Call Residential Support Staff Near Kalamazoo, MI

Residential Support Staff, On-Call

On-Call employees are not guaranteed any number of hours per pay period and are instead used to fill gaps in the schedule and emergent coverage needs. No benefits are extended to on-call employees unless agreed upon in writing by the Executive Director or designee.

BASIC PURPOSE:
The Residential Support Staff (RSS) is responsible for assisting with the general operations of the Rickman House. These activities are to be accomplished within the framework of established policies and procedures under the overall direction of the Supportive Housing Program Manager (Manager).
PRINCIPAL ACCOUNTABILITIES:

Act as agency/facility representative and primary contact person for Rickman House callers and building visitors; screen and direct calls and visitors as appropriate and according to established procedures.
Monitor resident and visitor activities for compliance with program guidelines, intervening when necessary. Effectively utilize security cameras to assist in monitoring resident activity.
Provide direct service to residents, including advocacy and referral, crisis intervention, and support as needed.
Act as the primary provider of medication assistance during shift including holding medications, monitoring the medication box, prompting residents to take their medication, and making medication-related notations on the resident medication sheets.
Provide conflict resolution between residents as necessary to maintain a stable living environment.
Handle emergencies as they arise, contacting the appropriate parties for assistance if it is not within your role or ability to resolve the problem.
Attend to safety and security issues, including providing instruction and direction to residents in the event of a fire, severe weather, or other emergencies, monitoring activity in the building, and checking and securing all exit doors as required.
Complete required paperwork including logging of daily events in a timely and effective manner.
Assist with communications and phone messages to and from residents, case managers, or case management teams as needed.
Monitor and/or supervise volunteers involved with activities during assigned shifts.
Handle receipts, recording, and distribution of donations according to the procedure.
Maintain appropriate documentation of client contact and interaction per policy and procedure.
Assist with maintenance of supplies, including stocking, reporting low inventories, and controlling the distribution of personal care and household supplies.
Assist with basic upkeep of the facility, (e.g., help with clean-up of spills, and plugged toilets) in coordination with maintenance staff.
Identify and report maintenance problems according to policy and procedure.
Keep the Manager informed of any resident problems or concerns, or other issues affecting the operation of the program.
Attend staff and agency meetings, and staff training, as required.
Perform other duties as assigned.
Understands client needs by demonstrating knowledge of community housing and homelessness issues and the organization’s response in providing solutions.
Infuses pride in organizational values and mission by acting with integrity, honesty, and knowledge that promotes culture and mission.
Execute cross-training/backup processes to meet ongoing direct client services to accomplish the organization’s mission.

MINIMUM EDUCATION/EXPERIENCE REQUIRED:
High school diploma/GED required.

Human services experience required, preferably in mental health and/or residential programs.

Experience with crisis intervention techniques preferred.
KNOWLEDGE, SKILLS, AND ABILITIES

Ability to work with a wide diversity of people.
Ability to maintain confidentiality.
Must be adaptable to change with demonstrated experience working both independently and as a team member.
Ability to manage conflict and act assertively.

Must be able to coordinate
the activities of other persons and groups.
Excellent oral and written communication skills are required.
Ability to maintain a compassionate and professional manner.
Professional work and attendance habits are necessary to accomplish organizational goals.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Housing Resources, Inc. is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information, or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.