About Housing Connector

Housing Connector is a tech-for-good nonprofit dedicated to leveraging technology for social good, aimed at enhancing housing accessibility for those in greatest need. We achieve this by addressing financial and resident-related hurdles faced by property owners, enabling them to extend their reach within the community. Additionally, through our user-friendly marketplace powered by Zillow, we streamline the housing search process for case managers. Together, we foster successful outcomes for both properties and residents.

At Housing Connector, we believe no unit should sit vacant while there are people in need of a home. Recognized as a World Changing Idea by FastCompany, our innovative approach has not only generated millions in revenue for our property partners but has also connected thousands of individuals with homes.

Position Overview

Housing Connector delivers more than $3 million in rental support annually. A great candidate will be excited to dive in deep to understand and make sense of complex data that affects lives. There is no problem too big or small worth solving; whether determining a way to simplify making variable utility payments or forecasting how to spend $5 million in rental support, you act quickly and decisively. Your work at Housing Connector will change lives for the better, providing people with a place to call home.

The Payments Program Manager will administer rental payments and emergency rental support across markets, predominately in the Seattle and Denver metros. The role will require you to be detail oriented, a self-starter, and manage complexity. You will lead disbursement of rental payments for up to 350 households and emergency rental support to current residents, while maintaining strong relationships with property owners like King County Regional Homelessness Authority, and the City of Denver. A highly responsive, customer service centered approach will be key to your success.

Our ideal candidate possesses a keen eye for detail, exceptional organizational skills, a track record of successfully managing data projects involving multiple stakeholders, and an ownership mentality.

Critical Job Functions

Rental Payment Management responsibilities:

• Program Operations Support: Serve as the primary point of contact on all operational aspects of the payment program in collaboration with Housing Connector's subsidy payment partnerships.
• Payment Management and Partner Relations: Oversee payment processing, maintain relationships with partners, and ensure timely and accurate payments to participating properties.
• Data Reporting and Analysis: Compile and analyze program data to generate regular reports for funders, stakeholders, and internal leadership, facilitating informed decision-making.
• Landlord Support and Customer Service: Provide dedicated support to participating properties, ensuring strong customer service and prompt problem resolution for all stakeholders.
• Vendor Management: Coordinate vendor setup and management, implement process improvements, and provide training as needed to optimize emergency rental assistance operations.
• Process Optimization: Continuously review and enhance payment processes and procedures to boost program efficiency, collaborating with the product development team for necessary improvements.
• Compliance and Documentation: Ensure adherence to funding requirements through well-documented compliance measures while maintaining operational flexibility to adapt to changing needs.
• Stakeholder Communication: Maintain open communication channels with internal and external stakeholders, providing clear and consistent visibility into program operations.

Emergency Rental Assistance responsibilities:

• End-to-End Payment Processing: Oversee the entire payment process for emergency rental support, from initial request to reconciliation, ensuring compliance and efficiency throughout.
• Documentation Development: Create program documentation for internal and external stakeholders, detailing procedures and requirements for emergency rental support.
• Payment Tracking and Analysis: Monitor and analyze emergency assistance payments to identify trends, provide insights, and forecast future payment needs, contributing to programmatic planning.
• Flexibility and Adaptability: Respond to organizational needs and capacity changes by taking on additional responsibilities as required, maintaining a proactive approach to program management.

Skills and Qualifications

• 2-4 years' experience in data management. Demonstrated proficiency in working with and managing data in dynamic, fast-paced environments, showcasing adaptability and resilience in handling evolving requirements.
• Technical aptitude with the ability to quickly grasp new technologies and systems to improve operational efficiency and effectiveness.
• Exceptional interpersonal and analytical skills: Skilled in communication and problem-solving, adept at understanding complex issues and finding creative solutions in uncertain situations.
• Demonstrates a meticulous eye for detail, ensuring accuracy and precision in all aspects of data management, even when managing multiple priorities and stakeholders concurrently.
• Experience in either Accounting, Data, or Process Improvement: Leveraging this knowledge to enhance operational workflows and drive continuous enhancement.
• A history of delivering tangible results and achieving objectives, demonstrating the ability to drive projects to successful completion within established timelines and resource constraints.
• Familiarity with Landlord-Tenant Relations a plus.
• Salesforce experience a plus.

What we offer

At Housing Connector, we prioritize internal and market equity. The salary for this position ranges from $68,000 to $78,000 annually and includes eligibility for company benefits. Salary will be determined based on the candidate's skills and experience. Our comprehensive benefits package includes:

• Medical/dental/vision coverage- Company pays 100% of employee’s premiums
• Generous PTO plus 10 holidays and early release days
• Community Service Leave
• Life Insurance AD&D Insurance
• Voluntary Life Insurance
• EAP
• Flexible Spending Accounts (FSA) (DCRA)
• 401(k) -Company matched contribution up to 6%
• Paid parental leave
• Pet Insurance

We recognize the value of the Housing Connector team reflecting the diversity of our community and are intentionally and actively seeking out applications from a variety of backgrounds, including members of the LGBTQIA community, and Black, Indigenous, and people of color (BIPOC).

Housing Connector is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

**This role can be filled in either the Greater Seattle or Greater Denver areas