Department

Supervisor

Regular / Temp

Full / Part

Description

The Receptionist/Clerk is responsible for the highest level of customer service for clients and staff
providing a point of contact for walk-in traffic, incoming telephone calls, and providing office
support to the Section 8 and Eligibility departments.

Responsibilities

1. Answer a large volume of incoming telephone calls, assist callers, provide information,
community referrals, and direct calls to appropriate staff members.
2. Provide accurate information regarding application procedures, waiting lists, and
qualifications to callers and walk-in clients.
3. Provide and maintain appropriate forms, as needed.
4. Refer clients to staff for appointments or assistance.
5. Maintain professional and personable customer service.
6. Advise supervisors if client wait time exceeds 15 minutes.
7. Sign in vendors or visitors.
8. Order/procure office supplies.

Office Responsibilities
1. Update and maintain client information and program tracking.
2. Make copies.
3. Date stamp incoming paperwork and file.
4. Open lobby at 8:00 a.m. and close at 5:00 p.m.
5. Ensure lobby is clean and organized at all times.
6. Make sure all applicant and client calls are in the software system.
7. Route incoming mail and paperwork to appropriate staff members.
8. Assist in filing duties.
9. Sending out mailings and letters.
10. Distribute incoming faxes to appropriate places.
11. Meter Mail, distribute mail, and occasionally go to the post office.
12. Special projects and other assigned duties as needed.

Collaboration

1. Attend department meetings and agency staff meetings.
2. Participate in HACSL activities and committees as needed or desired.