SUMMARY:

This position assists in the daily operations of the Frame Shop and works under the general supervision of store management.

 ESSENTIAL FUNCTIONS:

• Assists in maximizing productivity, achieving sales and net profit goals for the department.
• Provide exceptional customer service 
• Ensure that all products and selling areas are properly received, stocked and merchandised 
• Achieves and maintains a high-quality level of customer framing and provides superior customer service.
• Takes and processes orders accurately and in a timely manner. Ensures the quickest and most accurate turn-around time of processing customer orders by promised date. (standard order is no more than 2 weeks.)
• Assists in ordering and managing the inventory and supplies to properly operate the frame shop. 
• Assists in merchandising frame shop and ready-made frame department.
• Processes necessary paperwork accurately by deadlines as needed.
• Maintains a clean and professional image of the frame department.
• Follows company policies and procedures.
• Able to report to work as scheduled. Demonstrates regular and reliable attendance.
• Attends and participates in training sessions and monthly store meetings as required

 OTHER FUNCTIONS:

• May check in and processes department freight as needed.
• Assists customers with handling of large of heavy items to their vehicles.
• Promptly and accurately performs any other related duties as assigned by store management including performing related duties of Cashier and/or Sales Associate.

JOB QUALIFICATIONS

• Ability to perform under pressure and demonstrate effective decision-making 
• Advanced understanding of sales principles and customer service practices 
• Occasional push, pull, and/or lift up to 60 lbs. of materials, including lifting and maneuvering up to 100 lbs. of merchandise using a hand truck
• Requires attention to detail, concentration and alertness 
• Availability to work flexible hours 
• Ability to effectively communicate written and verbally 
• High School Diploma or equivalent 
• Two or more years of experience in retail and/or customer service oriented environment 
• Supervisory experience preferred
• 3 years experience in a retail and/or customer service oriented environment.
• 1 years framing experience preferred.
• High school diploma or equivalent
• College or art degree preferred.

MENTAL DEMANDS:

• Requires attention to detail, concentration, and alertness.
• Mathematical skills to calculate yardage, square footage, fractions, percentages, pricing, discounts, taxes, returns, charges, making change, taking inventory, ordering, verification of quantities, etc.
• Ability to work under pressure, demonstrate effective decision-making, and ability to exercise sound judgment.
• Ability to perform multiple tasks at the same time.
• Organizes work to complete assignments, maintains accuracy, pays attention to detail, and demonstrates customer service standards.

 PHYSICAL DEMANDS:

• Occasional push, pull, and/or lift up to 60 lbs. of materials, including lifting and maneuvering up to 100 lbs. of merchandise using a hand truck.
• Ability to stand for durations up to 8 hours at a time.
• Frequent reaching, twisting, turning, stooping, squatting, crouching, grasping and squeezing.
• Manual dexterity to operate cash register, computer, calculator and misc. hand tools.
• Ability to be certified to operate a forklift as assigned.

WORKING CONDITIONS:

Work Environment: Works under regular store conditions. Occasional exposure to heat, dust, solvents, chemicals, paint, glues, etc.

Equipment/Tools Used: Occasional use of various store equipment such as forklift, various hand tools (i.e. glue guns, scissors, stapler, saws, drills, etc.) cash register, key machine, paint mixers, computer, printers, fax machine, shredder, calculator, telephone, two way radios and headsets etc.

 Work Hours: Available flexible hours as required. (Including days, nights, weekends, and holidays)

FULL TIME BENEFITS:

• Health Plan Coverage (Medical, Vision, Dental)
• 20% Employee Discount
• 401(k) with Employer Match
• Profit Sharing Program
• 100% Company Paid Life Insurance
• Vacation, Sick Leave, Personal Leave and Holidays