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IT Support Technician
*We have many roles available on our IT Team
Hotels at Home is a rapidly growing eCommerce company that pioneered the hospitality retail service. As an industry leader, we offer hotel guests the opportunity to enjoy their favorite room amenities and furnishings in the comfort of their own home by allowing them to shop hotel exclusive merchandise they experienced during their stay.
IT support at Hotels at Home is responsible for providing technology services and support for all Hotels at Home employees globally. Our goal is to enable employee productivity through collaboration and innovation to help our employees provide our customers with a home that they love! We’re looking to grow our IT team by bringing on a talented individual who wants exposure to our broad desktop computing tech stack and complex technical infrastructure. The IT Support Technician will provide onsite and remote technical assistance to users. You will be considered the company’s first point of contact for IT issues, and you will troubleshoot Level 1 technical problems.
What You’ll Do
What You’ll Bring
What We Offer
To Apply
For employment consideration please respond to this posting.
All employment is contingent upon successful completion of a criminal history background check and drug screening.
Hotels at Home offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
Full Time
$54k-66k (estimate)
05/07/2024
05/20/2024
hotelsathome.com
FAIRFIELD, NJ
25 - 50
2000
MICHAEL J WARE
$10M - $50M
Retail
Hotels at Home develops and manages eCommerce guest purchase programs that allow hotel guests to purchase the beds, pillows, linens, amenities, and other items that they enjoyed in many of the worlds' most prominent hotels. Our company provides turn key solutions to our hotel partners from the development of their retail programs to order fulfilment with our in house eCommerce department, distribution center, and call center in our Fairfield, New Jersey offices. We also have operations headquartered in Paris, France and Shanghai, China. Hotels at Home pioneered the concept of hotel retail gues...t purchase programs and is the industry leader in this sector.
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The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
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They help businesses and consumers optimize the use of their computers.
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Technical support technicians often work for companies to maintain network systems.
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Career tips from people on IT Support Technician jobs
Must be willing to learn new task as the customers have very specific software and support requirements.
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Must have own vehicle for local travel to provide onsite support when required.
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Earn an associate or bachelor's degree.
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Earn tech-related certifications.
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Practice to fix common computer problems.
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