Hotel Front Desk & Guest Relations/Event coordinator

We are looking for a passionate Front desk clerk who is also passionate about using their creativity and innovation in event planning.

Job Responsibilities:

• Make reservations for individuals or groups
• Answer questions about hotel amenities, availability of conference space
• Develop an event management plan for events which includes comp set reporting, pricing, planned outreach with local vendors.
• Monitor the progress of the planning and execution of each task that has to do with the event.
• Serve as the primary contact between the event and third-party vendors
• Make sure staff adheres to the company event policies that are put in place to ensure a smooth, successful, fun-filled event.
• Greet all guests for each of your events upon arrival and upon conclusion of the event. The front desk/ Guest Relations coordinator is the primary point of contact for all aspects of the event from start to finish.
• Hours may fluctuate to evenings or weekends as needed to be present for events
• Responsible for planning and executing outreach and creating a plan that you will execute.
• Coordinate the flow of operations during an event to ensure that everything operates smoothly, including setup, breakdown, activities, and tear down.
• Participate and become a member of the local event planning committee.
• Take ownership of the event space to ensure it meets the needs of the client/customer. Attention to small details is critical.
• Coordinate with local staffing agencies for personnel to help with event coverage.
• Responding to leads within 24 hours of receiving them.
• Walking our guests through the entire process from start to finish and following up with the guest after they have their event with us to seek feedback.
• Hosting a weekly meeting to review the coming events.
• Compiling and updating a weekly booking spreadsheet that must be shared with ownership.
• Working with vendors/chef and creating custom menus for each of our events. Be mindful of special dietary needs.
• Other duties as assigned throughout Hotel Lex when events are not scheduled.

Qualifications:

• Prior experience in events planning-highly preferred
• Knowledge of HotelPlanner, VisitLex, and StaynTouch
• Excellent phone skills and communication skills
• Must be a cheerful, fun and energetic team player
• High school diploma or GED equivalent required.

Job Type: Full-time

$18.00 hourly

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person