Description

Department: Liquor Store

Job Summary

The TLC Representative is responsible for accepting payment for products and alcoholic beverages and making proper change for guests. They are also responsible for assisting guests/customers with recommendations and having general knowledge of products.

Education & Experience

• High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
• Food Handler’s Certification preferred.
• M.A.S.T. WA State Liquor License preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multitask.
• Customer service and sales experience preferred.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must routinely meet deadlines.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Indigo One, LLC standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working (per brand standards).
• Always comply with Indigo One, LLC standards and regulations to encourage safe and efficient hotel operations.
• Always maintain a friendly and warm demeanor.
• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Always comply with hotel standards and regulations to encourage safe and efficient hotel operations.
• Collect money and/or credit cards from guests and make correct changes.
• Operate the approved credit card machine.
• Prepare cashier report at end of shift.
• Greet guests at in a timely manner.
• Perform opening and closing duties according to established side-work checklist
• Be attentive of guests’ needs and assist in providing a pleasant experience.
• Have a thorough knowledge of menus and current specials in all applicable outlets.
• Answer the phone according to standards.
• Communicate effectively and courteously over the telephone.
• Ensure quality control of menus regarding cleanliness and appearance.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.

Benefits

All benefits are available post introductory period.

Full-Time associates (30 hours/week)

• Paid Time Off (PTO) per WA State requirements. 
• Paid Vacation per MKM policy after one (1) year of service.
• Qualify for Medical, Dental and Vision.
• IHG team member benefits.

Part-Time associates

• Paid Time Off (PTO) per WA State requirements. 
• IHG team member benefits.

General

This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.

Indigo One, LLC is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.