Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Office Manager for the Hilton in Harrisburg, PA.

GENERAL PURPOSE

Oversee all Front Office operations to ensure profitability, control costs, quality standards, and total guest satisfaction.

ESSENTIAL DUTIES/RESPONSIBILITIES

OTHER DUTIES/RESPONSIBILITIES

 Regular attendance in conformance with the standards is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

 Upon employment, all employees required to fully comply with the conduct and safety, rules, regulations, policies and procedures according to the Employee Handbook. Employees who violate these rules will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

• Perform room inspections, which require bending stooping, reaching overhead and moving throughout guest floors.
• Assists in check in/check out of guests or any related guest service activity.
• Perform other duties as requested. For example, special requests from guests.
• Participates in Manager on Duty program requiring working second shift, constant monitoring throughout the hotel and troubleshooting problems.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation, using some other combination of skills and abilities. 

• Must have considerable knowledge of computer systems for registration, reservations and back up systems.
• Must have above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, write, speak and understand the English language to communicate with guests and employees
• Thorough organization and supervisory skills proficient in accomplishing a task.
• Ability to develop subordinates to enhance advancement in the hotel and the company.
• Must have the ability to analyze complex statistical date and make judgments accordingly.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to multi-task.
• Must have strong customer service skills.

QUALIFICATION STANDARDS

Education:

College education and a minimum of three years of hospitality experience preferred. Other combinations of education, training or experience that provides the required knowledge, skills and abilities may be considered.

Experience:

Minimum of three to five years of experience as assistant and/or Director of Front Office Operations preferred.

Licenses or certificates:

CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificate.

Grooming:

All employees must maintain a neat, clean and well groomed appearance.

Other:

Additional language ability preferred.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio starting at $35 per night!
• 401(k)
• Employee discount
• Flexible schedule
• Life insurance
• Referral program

- Employees are held accountable for all duties of job -