Primary Responsibilities:

Duties are as follows but not limited to:

• Uphold and adhere to the Hotel Emma Core Values and Purpose of Being.
• Proactively welcome all guests with a smile and genuine care for their Hotel Emma experience.
• Follow all procedures related to the processing of sales, utilizing systems and standards as outlined by Retail management.
• Assist with the process of managing shop inventory, and participate in monthly inventory reconciliation processes.
• Handle guest inquiries related to special orders, shipping and product details.
• Be knowledgeable of all emergency procedures and hotel policies.
• Interact with other team members in a professional manner, and assist other departments as needed.
• Maintain a house bank, and reconcile all payments at the end of each shift.
• Communicate all pertinent information to the Retail Supervisor.
• Report to work for scheduled shift, on time and in uniform, in accordance with company policy.
• Know and comply with all company policies and procedures pertaining to this position and its duties.
• Solicit guest feedback as necessary, and follow up on any issues or concerns in a timely manner.

Job Requirements:

• Position requires effective communication with guests and co-workers.
• Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture.
• Twelve months related experience.
• Flexible schedule required, to include AM/PM, weekends and holidays.

Working Conditions/Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift up to 20 pounds. Prolonged sitting, standing, and bending without restrictions. Schedule will reflect business demands. Long and unusual hours on occasion. Strong listening skills and empathetic ear for guest related concerns.